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All Journal IECON: International Economics and Business Conference
Ahmad Ridha. T
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Economics, Econometrics & Finance

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The Role of Digital Leadership in Improving MSME Performance: Perspective of Information and Communication Technology (ICT) Utilization Andi Batary Citta; Ahmad Ridha. T
IECON: International Economics and Business Conference Vol. 2 No. 2 (2024): International Conference on Economics and Business (IECON-2)
Publisher : www.amertainstitute.com

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65246/zhnhx036

Abstract

This study explores the role of digital leadership in improving the performance of Micro, Small, and Medium Enterprises (MSMEs) through the use of Information and Communication Technology (ICT). Using a qualitative approach, data were collected through literature review, in-depth interviews with MSME leaders and field observations. The results showed that MSME leaders utilize Information and Communication Technology (ICT) to improve efficiency and competitiveness, despite challenges such as limited resources and resistance to change. Successful strategies include gradual technology adoption, employee training, and external collaboration. In addition, participatory and transformational leadership have proven effective in creating a culture of innovation that supports the digitalization process. This study provides theoretical and practical contributions by highlighting the importance of Information and Communication Technology (ICT), which is a strategic resource in accelerating the digital transformation of MSMEs.
Co-Authors Citta, Andi Batary