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All Journal Syntax Literate: Jurnal Ilmiah Indonesia JAKP (Jurnal Administrasi dan Kebijakan Publik) Enrichment : Journal of Management Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS)
Jayanegara, Oscar
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Pengaruh Service Quality, Brand Image, dan Patient Trust terhadap Revisit Intention Dimediasi oleh Patient Satisfaction di RS XYZ Jakarta Barat Raharjo, Debora Pranata; Jayanegara, Oscar
JURNAL MANAJEMEN PENDIDIKAN DAN ILMU SOSIAL Vol. 6 No. 4 (2025): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Juni - Juli 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v6i4.5024

Abstract

Penelitian ini bertujuan untuk mengeksplorasi pengaruh kualitas layanan, citra merek, dan kepercayaan pasien terhadap niat kunjungan ulang, dengan kepuasan pasien sebagai variabel yang memediasi hubungan tersebut. Penelitian dilakukan di RS XYZ Jakarta Barat dengan pendekatan kuantitatif, menggunakan metode Structural Equation Modeling (SEM) untuk menganalisis hubungan antar variabel. Data utama diperoleh melalui survei yang melibatkan pasien yang telah memiliki pengalaman berkunjung ke rumah sakit tersebut. Hasil penelitian menunjukkan bahwa dari sepuluh hipotesis yang diuji, sembilan di antaranya memiliki pengaruh positif dan signifikan terhadap niat kunjungan ulang, baik secara langsung maupun melalui mediasi kepuasan pasien. Temuan ini menyoroti pentingnya peran kualitas layanan, citra merek, dan kepercayaan pasien dalam meningkatkan niat kunjungan ulang, dengan kepuasan pasien sebagai mediator yang berpengaruh. Temuan ini memberikan implikasi penting bagi manajemen rumah sakit untuk terus menjaga dan meningkatkan kualitas layanan serta kepercayaan pasien guna mendorong loyalitas pasien di masa depan.
Influence of transformational leadership, job satisfaction, and organisational commitment on organizational citizenship behavior (OCB) in XYZ hospital nurses in Lampung Lestari, Cici Viorina; Jayanegara, Oscar
Enrichment : Journal of Management Vol. 13 No. 5 (2023): December
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v13i5.1698

Abstract

This research aimed to examine and analyze the Impact of Job Satisfaction and Transformational Leadership on Organizational Citizenship Behavior (OCB) with Organizational Commitment as a mediating variable. The study employed a quantitative research approach and hypothesis testing. Data was collected using purposive sampling with a Likert scale (1-5) questionnaire from 178 nurses working at RS XYZ in Lampung. The data was analyzed using the Partial Least Squares Structural Equation Model (PLS-SEM). The results indicate that Transformational Leadership and Job Satisfaction have a positive and significant influence on Organizational Commitment. Organizational Commitment, Transformational Leadership, and Job Satisfaction all have a positive and significant impact on Organizational Citizenship Behavior. Transformational Leadership has a positive and significant influence on OCB through Organizational Commitment, and Job Satisfaction also has a positive and significant effect on OCB through Organizational Commitment. These findings suggest that management should promote transformational leadership, enhance job satisfaction, and strengthen organizational commitment to support more positive Organizational Citizenship Behavior. This can create a motivating, productive work environment with voluntary contributions from employees, ultimately leading to improved organizational performance and success.
Analisis Kinerja Polisi Kehutanan Unit Pelaksana Teknis Taman Nasional Bukit Duabelas dalam Perlindungan dan Pengamanan Kawasan Putra, Ardiyansyah; Hidayat, Rahmat; Jayanegara, Oscar
Jurnal Administrasi dan Kebijakan Publik Vol. 9 No. 1 (2024): April
Publisher : Laboratorium Administrasi Publik FISIP Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/jakp.9.1.185-202.2024

Abstract

Forest Ranger is one of the functional positions tasked with carrying out Forest Police activities, including preparing, implementing, developing, monitoring, evaluating, and reporting on forest protection and security activities, forest area protection, and supervision of the distribution of forest products. This research aims to analyze and describe the performance of forest police in the context of area protection and security and to design strategies to enhance the performance of Forest Police at Bukit Duabelas National Park. This research uses a descriptive qualitative approach. Data collection techniques include observation, interviews, and documentation. Sampling is done purposively, and data analysis techniques include data collection, data reduction, data presentation, and conclusions. The results of this study indicate that in carrying out area protection and security activities, forest ranger adjust individual performance targets with organizational performance targets outlined in pre-emptive and preventive security activities which have succeeded in reducing area disturbances such as encroachment and Illegal Logging. Encroachment disturbance is dominant in the Bukit Duabelas National Park Region II Tebo Management Section, while Illegal Logging disturbance is dominant in the Bukit Duabelas National Park Region I Batanghari Management Section. Strategies to improve the performance of forest police in area protection and security include: (1) Increasing Capability, (2) Improving Skills, (3) Enhancing Knowledge, (4) Improving Attitudes, (5) Boosting Motivation, and (6) Managing Stress.
Analysis of the Relationship Between Burnout, Work Engagement and Job Security to Turnover Intention with Mediation of Job Satisfaction in Nursing Personnel at XYZ Hospital Jakarta Karisma, Komang Ayu; Jayanegara, Oscar
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i2.56917

Abstract

High labour turnover rates in the health care sector are a major concern for human resource management. This phenomenon has an impact on the quality of health services, the workload for the remaining staff, and the cost of recruiting and training employees, so it is necessary to understand the factors that cause it. Therefore, this quantitative study aims to analyze the influence of burnout, work engagement, and job security on turnover intention mediated by job satisfaction in nursing staff using a cross-sectional approach. Purposive sampling was used to select 129 health workers in a private hospital in Jakarta. Data collected through online questionnaires were analyzed using the PLS-SEM analysis method. The results showed that burnout has a positive and significant effect on turnover intention as indicated by the T-statistic value >1.96 and P-value <0.05, while work engagement, job security, and job satisfaction have no effect on turnover intention with a T-statistic value <1.96 and P-value>0.05. In addition, job satisfaction cannot mediate the relationship between burnout, work engagement, and job security. This finding has practical implications, namely that hospital management HR professionals must be able to overcome burnout conditions among clerical staff at XYZ Jakarta Hospital. This is because from the results of this study, burnout is proven to be one of the factors that can affect the high and low turnover intention among nursing staff.
Co-Authors Achyar Ajami, Ikhlasul Afifah Salsabila, Afrah Karisma, Komang Ayu Lestari, Cici Viorina Naharindah Ningsih S, Sri Putra, Ardiyansyah Raharjo, Debora Pranata Rahmat Hidayat