Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal EKONOMIKA45
Novia Wulan Nur Romdon
Unknown Affiliation
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Puskesmas Arjasari Novia Wulan Nur Romdon; Alda Ramadhika
EKONOMIKA45 :  Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan Vol. 12 No. 1 (2024): Desember : Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/ekonomika45.v12i1.3670

Abstract

Health services, whether in health centers, hospitals, or other health service institutions, are a system consisting of various components that are interrelated, interdependent, and influence each other. Patient satisfaction is created from the quality of health services so that good and quality health services will have a positive impact on health services, namely the creation of a well-established loyalty that forms word of mouth promotion that benefits service providers. In 2017, residents complained about the services provided by the Arjasari Health Center. They said that the medical staff at the Arjasari Health Center were considered unfriendly when examining patients. The type of research used by the author is quantitative research. The method used is the survey method, the survey method is the process of taking samples from a population and using questionnaires as the main data collection tool. The results of the study showed that there was an influence of service quality on patient satisfaction at the Arjasari Health Center of 50.5%. This is proven by the results of the determination test, that the coefficient of determination (R Square) value of 0.505 or equal to 50.5%, indicates that the variable of Service Quality (X) affects Patient Satisfaction (X) by 50.5% and the remaining 49.5% is influenced by other variables not studied.
Co-Authors Alda Ramadhika