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PENGARUH PERSEPSI HARGA DAN KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN PADA PENGGUNAAN KARTU INDOSAT DI KECAMATAN CERME Selvya, Putri Ega; Rejeki, Asri; Oktavia, Citrawanti
Psikologi Prima Vol. 7 No. 2 (2024): Psikologi Prima
Publisher : unprimdn.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/psychoprima.v7i2.4928

This study aims to determine the effect of perceived price and service quality on customer satisfaction when using an indosat card. This study uses quantitative approach, through the correlational method. The respondents of this study are residents of Cerme Subdistrict Indosat card users. In sampling through nonprobability sampling using incidental sampling technique. A total of 151 respondents. Scale validity test using content validity. Reliability test using Alpha Cornbach. Data analysis using multiple linear regression tests with IBM Statistical Program For Social Science (SPSS) for windows version 21. From this study, the results obtained are the simultaneous influence between price perceptions and service quality on customer satisfaction of Indosat card users in Cerme sub-district residents with a significance value of 0.000 (p <0.05). In the regression analysis test, a significant value of 0.021 (p <0.05) was obtained, which means that there is no influence between price perceptions on customer satisfaction. The regression test obtained a significance value of 0.232 (p>0.05) which means that there is an effect of service quality on customer satisfaction. The R Square (R2) test results show a figure of 0.201, which means that the price perception and service quality variables contribute 21.1% to the customer satisfaction variable, while the remaining 79.9% is influenced by other variables not examined in this study.

Parentification of the Eldest Sibling in the Care of a Sibling with Special Needs and Multiple Disabilities (Cerebral Palsy, Autism and Epilepsy) Anwar, Nurmelisa; Oktavia, Citrawanti
World Psychology Vol. 4 No. 2 (2025)
Publisher : Sekolah Tinggi Agama Islam Al-Hikmah Pariangan Batusangkar, West Sumatra, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55849/wp.v4i1.894

This study examines the phenomenon of parentification experienced by a 20-year-old elder sibling who cares for a younger sibling with dual special needs (Cerebral Palsy, Autism Spectrum Disorder, and Epilepsy) aged 12 years. Parentification occurs after the subject loses their father at age 16, leading them to take on significant caregiving and family responsibilities. The research employs a case study approach with a qualitative method, involving in-depth interviews, participatory observation, and supporting documentation. The findings indicate that the subject plays a significant emotional and instrumental role, including caring for the sibling, assisting with household chores, and contributing financially while continuing their education. This role impacts their personal life, especially in managing time and prioritizing between college, work, and caregiving. Despite the heavy burden, the subject demonstrates maturity, independence, and a high sense of responsibility. The study emphasizes the importance of social support and appropriate interventions to assist children and adolescents experiencing parentification, particularly in families with children with special needs. These findings are expected to serve as a basis for developing family support programs and enhancing psychosocial well-being.

Mindful Parenting Training to Reduce Parenting Stress in Mothers of Children with Severe Non-Verbal Autism Latifa, Indah Nur; Sansani, Ries; Oktavia, Citrawanti
World Psychology Vol. 4 No. 2 (2025)
Publisher : Sekolah Tinggi Agama Islam Al-Hikmah Pariangan Batusangkar, West Sumatra, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55849/wp.v4i1.903

This study was intended to assess the effectiveness of mindful parenting training in reducing the level of parenting stress in mothers who have children with non-verbal Autism Spectrum Disorder (ASD). The research design used was Single Case Experimental Design (SCED) with A-B-A approach, involving three mothers as participants. Intervention in the form of mindful parenting training that integrates increased knowledge of yoga concepts and skills was conducted over several sessions. Data were collected through Parental Stress Scale (PSS) instrument, mindful parenting concept knowledge test, and yoga skill observation. Data were analyzed by descriptive statistics and visual graph analysis. Results showed an increase in scores on aspects of mindful parenting knowledge and skills, accompanied by a decrease in the average parenting stress score from 29.33 to 28.00. Although this decrease was moderate quantitatively, the general pattern showed that two out of three participants experienced a consistent decrease in stress. These findings indicate that mindful parenting training has the potential to improve mothers' cognitive capacity and emotion regulation, and is functionally relevant in supporting the parenting of non-verbal ASD children

Analisis Kepuasan Kerja Pegawai Honorer Pada KPP Pratama Gresik Arya, Reza; Oktavia, Citrawanti
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 4 No. 4 (2023): Jurnal Pengabdian kepada Masyarakat Nusantara (JPkMN)
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar

Kepuasan kerja bagi setiap pegawai merupakan faktor penting karena akan berdampak positif terhadap pekerjaan jika terdapat kepuasan kerja yang ia rasakan. Hal ini tentu menjadi tugas bagi jajaran manajemen untuk meningkatkan kepuasan kerja bagi seluruh pegawai guna menciptakan sinergi yang positif di dalam lingkungan kantor. Penelitian ini bertujuan untuk mendeskripsikan tingkat kepuasan kerja pegawai honorer, serta mengetahui indikator-indikator kepuasan kerja apa yang teridentifikasi belum optimal. Penelitian ini merupakan penelitian deskritif yang dilaksanakan dengan instrumen penelitian berupa kuesioner. Subjek penelitian ini adalah pegawai honorer KPP Pratama Gresik dengan jumlah 23 orang. Analisis data pada penelitian ini menggunakan analisis data kuantitatif. Adapun hasil analisis tingkat kepuasan kerja menyatakan bahwa terdapat 10 orang yang memiliki kepuasan tinggi, terdapat 9 orang yang memiliki kepuasan sedang, dan terdapat 4 orang yang memiliki kepuasan rendah. Selain itu, berdasarkan perolehan data dari kuesioner yang mengacu pada indikator-indikator kepuasan kerja menyatakan skor tertinggi terdapat pada indikator pekerjaan dengan skor 70,5 dan skor terendah terdapat pada indikator promosi dengan skor 60,4.

PENGARUH PERSEPSI HARGA DAN KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN PADA PENGGUNAAN KARTU INDOSAT DI KECAMATAN CERME Selvya, Putri Ega; Rejeki, Asri; Oktavia, Citrawanti
Psikologi Prima Vol. 7 No. 2 (2024): Psikologi Prima
Publisher : unprimdn.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/psychoprima.v7i2.4928

This study aims to determine the effect of perceived price and service quality on customer satisfaction when using an indosat card. This study uses quantitative approach, through the correlational method. The respondents of this study are residents of Cerme Subdistrict Indosat card users. In sampling through nonprobability sampling using incidental sampling technique. A total of 151 respondents. Scale validity test using content validity. Reliability test using Alpha Cornbach. Data analysis using multiple linear regression tests with IBM Statistical Program For Social Science (SPSS) for windows version 21. From this study, the results obtained are the simultaneous influence between price perceptions and service quality on customer satisfaction of Indosat card users in Cerme sub-district residents with a significance value of 0.000 (p <0.05). In the regression analysis test, a significant value of 0.021 (p <0.05) was obtained, which means that there is no influence between price perceptions on customer satisfaction. The regression test obtained a significance value of 0.232 (p>0.05) which means that there is an effect of service quality on customer satisfaction. The R Square (R2) test results show a figure of 0.201, which means that the price perception and service quality variables contribute 21.1% to the customer satisfaction variable, while the remaining 79.9% is influenced by other variables not examined in this study.

Mengembangkan Kemampuan Motorik Halus Melalui Teknik Mozaik pada Siswa TKA Wardani, Dinda Kristina Hari; Oktavia, Citrawanti; Rahayuningsih, Idha
Jurnal Integrasi Riset Psikologi Vol 1 No 1 (2023): JANUARI 2023
Publisher : Universitas Mercu Buana Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26486/intensi.v1i1.3188

Permasalahan pada penelitian ini adalah pengembangan motorik halus. Berdasarkan hasil asessmen awal melalui observasi dan wawancara di TK A didapatkan data bahwa ada dua siswa yang mempunyai motorik halus yang tertinggal dibandingkan teman sekelasnya. Siswa tersebut menunjukkan bahwa masih belum bisa menggenggam krayon dengan benar, gerak mata belum bisa fokus, belum mampu menggunakan alat makan dengan benar, belum bisa melempar dan menangkap bola, dll. Â Penelitian ini bertujuan untuk melihat pengaruh dari teknik mozaik terhadap peningkatan motorik halus. Metode dalam penelitian ini menggunakan penelitian kuantitatif dengan jenis eksperimen. Desain eksperimen pada penelitian ini yaitu one group pretest-posttest design. Subjek dalam penelitian ini adalah 2 anak. Pemilihan subjek menggunakan teknik purposive sampling. Kriteria subjek adalah anak berusia 4-5 tahun dan motorik halusnya tidak sesuai dengan standart perkembangan anak usia 4-5 tahun. Metode pengumpulan data yang digunakan dalam penelitian ini adalah observasi dan dokumentasi. Instrumen penelitian menggunakan panduan observasi. Teknik analisis data menggunakan deskriptif kualitatif dan kuantitatif. Hasil penelitian menunjukkan bahwa kegiatan teknik mozaik dapat meningkatkan kemampuan motorik halus pada siswa usia 4-5 tahun di TK X yang terlihat dari peningkatan skor postest yang pada subjek 1 didapatkan hasil indikator BSB pada pretest 0,0% dan pada posttest 7,31 % sedangkan subjek 2 didapatkan hasil indikator BSB pada pretest 0,0% dan pada posttest 6,65 %. Berdasarkan hasil penelitian dapat diketahui bahwa teknik mozaik dapat meningkatkan motorik halus siswa.

THE INFLUENCE OF PSYCHOLOGICAL CAPITAL ON JOB PERFORMANCE AMONG SALESPEOPLE AT PT SI Karlina; Oktavia, Citrawanti
World Psychology Vol. 5 No. 1 (2026)
Publisher : Sekolah Tinggi Agama Islam Al-Hikmah Pariangan Batusangkar, West Sumatra, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55849/wp.v5i1.1207

The growth of the trading and distributor industry in Indonesia has created a highly competitive climate, requiring salespersons to demonstrate adaptive and innovative performance. This study aims to examine the influence of Psychological Capital (PsyCap) on the Job Performance of salespersons at PT SI, an industrial equipment distributor in Cikarang currently facing challenges related to declining performance and fluctuating sales targets. The research design employs a quantitative approach utilizing a census method (saturated sampling), involving 31 salespersons as respondents due to the relatively small population size. The research instruments employed were the Psychological Capital Questionnaire (PCQ) to measure the dimensions of hope, self-efficacy, resilience, and optimism, and the Individual Work Performance Framework (IWPQ) to assess task performance, contextual performance, and counterproductive work behavior. Data analysis was conducted using simple linear regression to predict the influence of the independent variable on the dependent variable. This study is expected to provide empirical insights into the importance of employees' internal psychological aspects in sustaining performance amidst the pressures of the Business to Business (B2B) industry, and serves as a foundation for management to design HR capacity-building strategies that do not rely solely on financial incentives.

Pengembangan Pendidikan Multikultural melalui Metode Mendongeng pada Pendidikan Anak Usia Dini: Kajian Psikologi Pendidikan Oktavia, Citrawanti
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 1 (2026): Februari - April
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i1.6116

Pendidikan multikultural pada Pendidikan Anak Usia Dini (PAUD) memiliki urgensi strategis dalam membangun sikap toleransi, empati, kesetaraan, dan penghargaan terhadap keberagaman sejak usia dini, terutama dalam konteks masyarakat Indonesia yang majemuk. Meskipun berbagai penelitian telah membahas pendidikan multikultural maupun metode mendongeng secara terpisah, kajian yang mengintegrasikan keduanya melalui perspektif psikologi perkembangan anak usia dini masih terbatas. Artikel ini bertujuan menganalisis peran metode mendongeng sebagai strategi pedagogis dalam mendukung pendidikan multikultural pada PAUD, menjelaskan mekanisme internalisasi nilai, serta merumuskan model integrasinya dalam kurikulum pembelajaran. Penelitian menggunakan pendekatan studi literatur sistematis terhadap 11 artikel ilmiah terbitan 2019–2024 yang relevan dengan pendidikan multikultural, storytelling, dan perkembangan anak usia dini. Hasil kajian menunjukkan bahwa mendongeng efektif dalam memfasilitasi internalisasi nilai multikultural melalui tahapan pemilihan cerita berbasis keberagaman, penyampaian naratif yang ekspresif, identifikasi tokoh untuk pengembangan empati, mediasi makna melalui scaffolding pendidik, penggunaan bahasa dan simbol budaya sebagai alat psikologis, serta refleksi dan generalisasi nilai dalam kehidupan sosial anak. Cerita rakyat lokal seperti Malin Kundang, Timun Mas, Si Kancil, dan Bawang Merah dan Bawang Putih terbukti relevan secara kontekstual dalam menanamkan nilai empati, keadilan sosial, dan sikap inklusif. Proses tersebut selaras dengan karakteristik kognitif anak yang bersifat simbolik dan imajinatif sebagaimana dijelaskan dalam teori Piaget dan Vygotsky. Secara teoretis, artikel ini berkontribusi pada penguatan kerangka konseptual integratif antara pendidikan multikultural, metode mendongeng, dan psikologi perkembangan. Secara praktis, temuan ini memberikan implikasi bagi pendidik PAUD dalam merancang pembelajaran multikultural yang sistematis, kontekstual, dan berkelanjutan.

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