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PENGARUH PERSEPSI HARGA DAN KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN PADA PENGGUNAAN KARTU INDOSAT DI KECAMATAN CERME Selvya, Putri Ega; Rejeki, Asri; Oktavia, Citrawanti
Psikologi Prima Vol. 7 No. 2 (2024): Psikologi Prima
Publisher : unprimdn.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/psychoprima.v7i2.4928

Abstract

This study aims to determine the effect of perceived price and service quality on customer satisfaction when using an indosat card. This study uses quantitative approach, through the correlational method. The respondents of this study are residents of Cerme Subdistrict Indosat card users. In sampling through nonprobability sampling using incidental sampling technique. A total of 151 respondents. Scale validity test using content validity. Reliability test using Alpha Cornbach. Data analysis using multiple linear regression tests with IBM Statistical Program For Social Science (SPSS) for windows version 21. From this study, the results obtained are the simultaneous influence between price perceptions and service quality on customer satisfaction of Indosat card users in Cerme sub-district residents with a significance value of 0.000 (p <0.05). In the regression analysis test, a significant value of 0.021 (p <0.05) was obtained, which means that there is no influence between price perceptions on customer satisfaction. The regression test obtained a significance value of 0.232 (p>0.05) which means that there is an effect of service quality on customer satisfaction. The R Square (R2) test results show a figure of 0.201, which means that the price perception and service quality variables contribute 21.1% to the customer satisfaction variable, while the remaining 79.9% is influenced by other variables not examined in this study.
Implementasi Psikotes SIM di Satpas Gresik Muhammad Romdhonul Karim; Idha Rahayuningsih; Citrawanti Oktavia
Masyarakat Mandiri : Jurnal Pengabdian dan Pembangunan Lokal Vol. 2 No. 1 (2025): Januari: Masyarakat Mandiri : Jurnal Pengabdian dan Pembangunan Lokal
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/masyarakatmandiri.v2i1.1064

Abstract

Since June 2020, passing a psychological test is the main requirement to obtain and extend a driver's license, to complement the ability to concentrate, accuracy, self-control, adaptability, emotional stability and work endurance. It is expected to prevent accidents due to psychological factors from the driver. So it's not just driving and riding skills but also a driving attitude with a responsible attitude for safety. This is what soft skills are measured through the psychological test. According to the data that has been collected, many traffic accidents are caused by the psychological condition of the driver. Through psychological tests, drivers will be assessed from several aspects, namely the ability to concentrate, accuracy, self-control, adaptability, emotional stability and work endurance. And it is hoped that other drivers will also feel confident that other drivers around them have good psychological aspects so as not to endanger their safety.
Parentification of the Eldest Sibling in the Care of a Sibling with Special Needs and Multiple Disabilities (Cerebral Palsy, Autism and Epilepsy) Anwar, Nurmelisa; Oktavia, Citrawanti
World Psychology Vol. 4 No. 2 (2025)
Publisher : Sekolah Tinggi Agama Islam Al-Hikmah Pariangan Batusangkar, West Sumatra, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55849/wp.v4i1.894

Abstract

This study examines the phenomenon of parentification experienced by a 20-year-old elder sibling who cares for a younger sibling with dual special needs (Cerebral Palsy, Autism Spectrum Disorder, and Epilepsy) aged 12 years. Parentification occurs after the subject loses their father at age 16, leading them to take on significant caregiving and family responsibilities. The research employs a case study approach with a qualitative method, involving in-depth interviews, participatory observation, and supporting documentation. The findings indicate that the subject plays a significant emotional and instrumental role, including caring for the sibling, assisting with household chores, and contributing financially while continuing their education. This role impacts their personal life, especially in managing time and prioritizing between college, work, and caregiving. Despite the heavy burden, the subject demonstrates maturity, independence, and a high sense of responsibility. The study emphasizes the importance of social support and appropriate interventions to assist children and adolescents experiencing parentification, particularly in families with children with special needs. These findings are expected to serve as a basis for developing family support programs and enhancing psychosocial well-being.
Mindful Parenting Training to Reduce Parenting Stress in Mothers of Children with Severe Non-Verbal Autism Latifa, Indah Nur; Sansani, Ries; Oktavia, Citrawanti
World Psychology Vol. 4 No. 2 (2025)
Publisher : Sekolah Tinggi Agama Islam Al-Hikmah Pariangan Batusangkar, West Sumatra, Indonesia.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55849/wp.v4i1.903

Abstract

This study was intended to assess the effectiveness of mindful parenting training in reducing the level of parenting stress in mothers who have children with non-verbal Autism Spectrum Disorder (ASD). The research design used was Single Case Experimental Design (SCED) with A-B-A approach, involving three mothers as participants. Intervention in the form of mindful parenting training that integrates increased knowledge of yoga concepts and skills was conducted over several sessions. Data were collected through Parental Stress Scale (PSS) instrument, mindful parenting concept knowledge test, and yoga skill observation. Data were analyzed by descriptive statistics and visual graph analysis. Results showed an increase in scores on aspects of mindful parenting knowledge and skills, accompanied by a decrease in the average parenting stress score from 29.33 to 28.00. Although this decrease was moderate quantitatively, the general pattern showed that two out of three participants experienced a consistent decrease in stress. These findings indicate that mindful parenting training has the potential to improve mothers' cognitive capacity and emotion regulation, and is functionally relevant in supporting the parenting of non-verbal ASD children
Analisis Teori Planned Behavior Terhadap Intensi Menurunkan Berat Badan: Studi Kasus Pada Individu Obesitas Kelas 2 Muhamad Agung Wijoyo; Citrawanti Oktavia
As-Syar i: Jurnal Bimbingan & Konseling Keluarga  Vol. 7 No. 3 (2025): As-Syar’i: Jurnal Bimbingan & Konseling Keluarga
Publisher : Institut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/as.v7i3.8099

Abstract

Class 2 obesity is a condition characterized by a body mass index (BMI) ≥ 30 and is associated with a high risk of non-communicable diseases such as diabetes mellitus, hypertension, and cardiovascular disease. This study aims to explore the factors influencing weight loss Intention among individuals with type 2 obesity, using the framework of the Theory of Planned Behavior (TPB). A qualitative case study approach was employed, focusing on subject “D,” a 30-year-old adult male weighing 150 kg. Data were collected through in-depth interviews and analyzed based on the TPB components: Attitude toward the Behavior, Subjective Norms, and  Perceived Behavioral Control. The findings reveal that although D possesses knowledge regarding the benefits of weight loss and receives support from his family, economic pressures and job instability serve as major barriers to forming a clear Intention to lose weight. Subjective Norms paradoxically contribute to psychological stress, while D’s  Perceived Behavioral Control is undermined by the necessity to prioritize job-seeking efforts. These results indicate that Intention is influenced not only by internal motivation but also by the individual’s broader social and economic context.
Analisis Kepuasan Kerja Pegawai Honorer Pada KPP Pratama Gresik Arya, Reza; Oktavia, Citrawanti
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 4 No. 4 (2023): Jurnal Pengabdian kepada Masyarakat Nusantara (JPkMN)
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Kepuasan kerja bagi setiap pegawai merupakan faktor penting karena akan berdampak positif terhadap pekerjaan jika terdapat kepuasan kerja yang ia rasakan. Hal ini tentu menjadi tugas bagi jajaran manajemen untuk meningkatkan kepuasan kerja bagi seluruh pegawai guna menciptakan sinergi yang positif di dalam lingkungan kantor. Penelitian ini bertujuan untuk mendeskripsikan tingkat kepuasan kerja pegawai honorer, serta mengetahui indikator-indikator kepuasan kerja apa yang teridentifikasi belum optimal. Penelitian ini merupakan penelitian deskritif yang dilaksanakan dengan instrumen penelitian berupa kuesioner. Subjek penelitian ini adalah pegawai honorer KPP Pratama Gresik dengan jumlah 23 orang. Analisis data pada penelitian ini menggunakan analisis data kuantitatif. Adapun hasil analisis tingkat kepuasan kerja menyatakan bahwa terdapat 10 orang yang memiliki kepuasan tinggi, terdapat 9 orang yang memiliki kepuasan sedang, dan terdapat 4 orang yang memiliki kepuasan rendah. Selain itu, berdasarkan perolehan data dari kuesioner yang mengacu pada indikator-indikator kepuasan kerja menyatakan skor tertinggi terdapat pada indikator pekerjaan dengan skor 70,5 dan skor terendah terdapat pada indikator promosi dengan skor 60,4.
Total Blind Resilience of Parents Who Have Total Blind Children with Blindness Barkah Kadia; Baharuddin Yusuf; Citrawanti Oktavia
JOM Vol 5 No 2 (2024): Indonesian Journal of Humanities and Social Sciences, June, 2024
Publisher : Universitas Islam Tribakti Lirboyo Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33367/ijhass.v5i2.5785

Abstract

Being a parent of a blind child requires various abilities, one of which is resilience. Resilience is a universal capacity that enables individuals, groups, or communities to prevent, minimize, or resist damaging influences when faced with disaster or adversity. According to Grotberg (1995), resilience is the human ability to face, overcome and become strong when facing obstacles and obstacles. This research aims to describe the factors that support the resilience of parents of totally blind children at the National School for the Blind. This research uses qualitative methods with case studies. Data collection techniques involve interviews, observation, and secondary data. The subject of this research was a parent who had a totally blind child.
Mengembangkan Kemampuan Motorik Halus Melalui Teknik Mozaik pada Siswa TKA Wardani, Dinda Kristina Hari; Oktavia, Citrawanti; Rahayuningsih, Idha
Jurnal Integrasi Riset Psikologi Vol 1 No 1 (2023): JANUARI 2023
Publisher : Universitas Mercu Buana Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26486/intensi.v1i1.3188

Abstract

Permasalahan pada penelitian ini adalah pengembangan motorik halus. Berdasarkan hasil asessmen awal melalui observasi dan wawancara di TK A didapatkan data bahwa ada dua siswa yang mempunyai motorik halus yang tertinggal dibandingkan teman sekelasnya. Siswa tersebut menunjukkan bahwa masih belum bisa menggenggam krayon dengan benar, gerak mata belum bisa fokus, belum mampu menggunakan alat makan dengan benar, belum bisa melempar dan menangkap bola, dll.  Penelitian ini bertujuan untuk melihat pengaruh dari teknik mozaik terhadap peningkatan motorik halus. Metode dalam penelitian ini menggunakan penelitian kuantitatif dengan jenis eksperimen. Desain eksperimen pada penelitian ini yaitu one group pretest-posttest design. Subjek dalam penelitian ini adalah 2 anak. Pemilihan subjek menggunakan teknik purposive sampling. Kriteria subjek adalah anak berusia 4-5 tahun dan motorik halusnya tidak sesuai dengan standart perkembangan anak usia 4-5 tahun. Metode pengumpulan data yang digunakan dalam penelitian ini adalah observasi dan dokumentasi. Instrumen penelitian menggunakan panduan observasi. Teknik analisis data menggunakan deskriptif kualitatif dan kuantitatif. Hasil penelitian menunjukkan bahwa kegiatan teknik mozaik dapat meningkatkan kemampuan motorik halus pada siswa usia 4-5 tahun di TK X yang terlihat dari peningkatan skor postest yang pada subjek 1 didapatkan hasil indikator BSB pada pretest 0,0% dan pada posttest 7,31 % sedangkan subjek 2 didapatkan hasil indikator BSB pada pretest 0,0% dan pada posttest 6,65 %. Berdasarkan hasil penelitian dapat diketahui bahwa teknik mozaik dapat meningkatkan motorik halus siswa.
Pengembangan Pendidikan Multikultural melalui Metode Mendongeng pada Pendidikan Anak Usia Dini: Kajian Psikologi Pendidikan Oktavia, Citrawanti
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 1 (2026): Februari - April
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i1.6116

Abstract

Pendidikan multikultural pada Pendidikan Anak Usia Dini (PAUD) memiliki urgensi strategis dalam membangun sikap toleransi, empati, kesetaraan, dan penghargaan terhadap keberagaman sejak usia dini, terutama dalam konteks masyarakat Indonesia yang majemuk. Meskipun berbagai penelitian telah membahas pendidikan multikultural maupun metode mendongeng secara terpisah, kajian yang mengintegrasikan keduanya melalui perspektif psikologi perkembangan anak usia dini masih terbatas. Artikel ini bertujuan menganalisis peran metode mendongeng sebagai strategi pedagogis dalam mendukung pendidikan multikultural pada PAUD, menjelaskan mekanisme internalisasi nilai, serta merumuskan model integrasinya dalam kurikulum pembelajaran. Penelitian menggunakan pendekatan studi literatur sistematis terhadap 11 artikel ilmiah terbitan 2019–2024 yang relevan dengan pendidikan multikultural, storytelling, dan perkembangan anak usia dini. Hasil kajian menunjukkan bahwa mendongeng efektif dalam memfasilitasi internalisasi nilai multikultural melalui tahapan pemilihan cerita berbasis keberagaman, penyampaian naratif yang ekspresif, identifikasi tokoh untuk pengembangan empati, mediasi makna melalui scaffolding pendidik, penggunaan bahasa dan simbol budaya sebagai alat psikologis, serta refleksi dan generalisasi nilai dalam kehidupan sosial anak. Cerita rakyat lokal seperti Malin Kundang, Timun Mas, Si Kancil, dan Bawang Merah dan Bawang Putih terbukti relevan secara kontekstual dalam menanamkan nilai empati, keadilan sosial, dan sikap inklusif. Proses tersebut selaras dengan karakteristik kognitif anak yang bersifat simbolik dan imajinatif sebagaimana dijelaskan dalam teori Piaget dan Vygotsky. Secara teoretis, artikel ini berkontribusi pada penguatan kerangka konseptual integratif antara pendidikan multikultural, metode mendongeng, dan psikologi perkembangan. Secara praktis, temuan ini memberikan implikasi bagi pendidik PAUD dalam merancang pembelajaran multikultural yang sistematis, kontekstual, dan berkelanjutan.  
Bentuk Keterlibatan Orang Tua pada Masa Transisi Anak ke Sekolah Dasar Oktavia, Citrawanti
As-Sibyan: Jurnal Pendidikan Anak Usia Dini Vol. 11 No. 1 (2026)
Publisher : UIN Sultan Maulana Hasanudin Banten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32678/assibyan.v11i1.12210

Abstract

This study originates from the importance of parents’ roles in supporting children’s readiness to enter primary school. Parental involvement is a key factor because school readiness is influenced not only by academic abilities but also by social, emotional, and independence skills formed through interactions at home. This research employs a descriptive qualitative approach involving 129 parents of children aged 5–7 who are in the transition to primary school. Data were collected through open-ended interviews and analyzed using thematic analysis. The results reveal six main forms of parental involvement: accompanying learning (81.4%), fostering independence (54.3%), establishing daily routines (8.5%), religious routines (3.1%), sensory–motor activities (1.6%), and gadget time regulation (0.8%). Based on involvement frequency, the majority of parents (72 respondents) spent more than one hour preparing their children for school readiness. These findings highlight the need to strengthen collaboration between early childhood education institutions and families to support children’s holistic development.