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All Journal Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara
Pratama, S.IAN., MPA, Muhammad Rizki
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Social Sciences

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PUBLIC SERVICE LOGIC: A SYSTEMATIC LITERATURE REVIEW AND FUTURE RESEARCH AGENDA Pratama, S.IAN., MPA, Muhammad Rizki; Ni Putu Febi Wulandari; Anisa Maharani
Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara Vol 8 No 2 (2024): SEPTEMBER 2024
Publisher : Universitas Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30737/mediasosian.v8i2.6034

Abstract

Public Service Logic (PSL) has emerged as a prominent topic in contemporary discussions on the fundamentals of public service delivery, challenging the mainstream principles dominated by New Public Management (NPM). Essentially, PSL is grounded in a service-dominant approach, while NPM follows a product-dominant approach. This distinction implies that public services should focus on co-creating value rather than relying solely on one-sided product delivery. This study aims to systematically analyze the literature on PSL through a systematic literature review method. The review is crucial for understanding the dynamics and trajectory of PSL research, as well as identifying existing research gaps to inform future research agendas.
Co-Authors Anisa Maharani Ni Putu Febi Wulandari