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All Journal Information Technology Education Journal Journal of Deep Learning, Computer Vision and Digital Image Processing
By Tri Agung Nusantara Kr. J. Tompong
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Computer Science & IT Education

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Journal : Information Technology Education Journal

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Educational Administration Students’ Satisfaction With SYAM-OK Academic Information Service at Universitas Negeri Makassar By Tri Agung Nusantara Kr. J. Tompong; Andi Ratu Ayuashari Anwar
Information Technology Education Journal Vol. 4, No. 2, May (2025)
Publisher : Jurusan Teknik Informatika dan Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59562/intec.v4i2.9204

Abstract

This study aims to analyze the level of satisfaction among students, as the primary users, with the quality of the academic information system SYAM-OK at Universitas Negeri Makassar (UNM). The academic information system is a vital component in supporting academic administration and learning processes, especially in the digital era that demands fast and accurate information access. This research employed a qualitative descriptive method with data collected through in-depth interviews with students actively using SYAM-OK. Respondents were students from the Educational Administration Department, Faculty of Education, UNM. The findings indicate that students are generally satisfied with SYAM-OK as it facilitates access to academic information, such as class schedules, transcripts, and important announcements. However, some technical issues remain, such as difficulties submitting assignments due to internet disruptions and server overload. The study recommends improving technological infrastructure, intensive training for lecturers to optimize interactive features, and the development of additional features, such as email notifications and offline access. Implementing these recommendations is expected to enhance the quality of SYAM-OK services, making them more effective in supporting academic activities.
Co-Authors A. Muhammad Fuad Fadhlurrahman Andi Ratu Ayuashari Anwar Jessica Crisfin Lapendy Khaidir Reyna Buryani Al’Safinat