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THE ROLE OF FACEBOOK AS A PUBLIC COMMUNICATION MEDIA FOR THE COMMUNICATION AND INFORMATICS SERVICE OF SIKKA REGENCY The Role of Facebook as a Public Relations Media Maria Ernesti; Yonas Klemens Gregorius Dori Gobang; Markus Kristian Retu
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 1 (2024): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i1.639

Abstract

This study examines the role of Facebook as a public communication medium utilized by the Department of Communication and Informatics of Sikka Regency. The research aims to analyze how the social media platform is employed to disseminate information, foster interaction with the public, and enhance transparency and accountability of local government. Using a qualitative approach, the study collects data through in-depth interviews, observation, and content analysis. The findings reveal that Facebook serves as an effective tool for public information dissemination, fostering two-way communication, and increasing public participation. However, challenges such as technological infrastructure limitations and low digital literacy need to be addressed to optimize the use of this social media platform. This study examines the role of Facebook as a public communication medium utilized by the Department of Communication and Informatics of Sikka Regency. This study aims to analyze how the social media platform is utilized to disseminate information, foster interaction with the public, and enhance transparency and accountability of local government. Using a qualitative approach, this study collects data through in-depth interviews, observation, and content analysis. The results show that Facebook serves as an effective tool for disseminating public information, fostering two-way dialogue, and increasing public participation. However, there are challenges such as limited technological infrastructure and digital literacy in society that need to be overcome so that the use of social media is more optimal
PUBLIC SERVICE COMMUNICATION OF MANPOWER AND TRANSMIGRATION SERVICE IN SERVING THE PRODUCTION OF SEARCHERS' ID CARDS WORK (AK 1) IN SIKKA DISTRICT Kriswinda Adventuriani Kalore; Markus Kristian Retu; Intan Mustafa
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 1 (2024): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i1.643

Abstract

The issuance of Job Seeker Card (AK 1) is one of the services provided by the Manpower and Transmigration Office (Disnakertrans) of Sikka Regency to help residents who are looking for work. This study aims to analyze public service communication implemented by Disnakertrans in the process of making AK 1. The research method used is a qualitative approach with in-depth interview techniques and participatory observation. The results of the study indicate that communication between officers and job seekers still faces obstacles in terms of clarity of information and procedures. However, most job seekers are satisfied with the responsiveness and friendly attitude of the officers. The conclusion of this study is that improving clearer and more efficient communication will improve the quality of public services at Disnakertrans of Sikka Regency. This study provides important implications related to the management of public service communication in the context of local government.