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All Journal Jurnal Akuntansi, Manajemen, Bisnis dan Teknologi J-MIND (Jurnal Manajemen Indonesia) Indonesian Journal of Economics and Management PERADABAN JOURNAL of ECONOMIC and BUSINESS JURNAL TEKNIK INDUSTRI
Wendy Febrianty Mardhiyah
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Energy Industrial & Manufacturing Engineering Social Sciences

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 1 
A Cyber-Physical and AI-Based Digitalization Framework for Traditional Textile SMEs  Tarigan, Amenda Septiala; Yosephine, Vina Sari; Dewi, Intan Novita Dewi; Mardhiyah, Wendy Febrianty Mardhiyah; Sarinindiyanti, Julin Arum Sarinindiyanti; Putra, Harditriyono Putra
JURNAL TEKNIK INDUSTRI Vol. 15 No. 3 (2025): November 2025
Publisher : Jurusan Teknik Industri, Fakultas Teknologi Indusri Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/jti.v15i3.22880

Abstract

Traditional textile SMEs still rely on manual processes, resulting in inefficiencies in production and data management. This study proposes a cost-conscious digitalization framework that integrates Cyber-Physical Systems (CPS), a lightweight information layer, and artificial intelligence (AI), specifically designed for labour-intensive textile operations. The framework adheres to the ISA-95 architecture, emphasizing affordability and scalability. Stakeholder interviews, business process reengineering, and a three-month field implementation were conducted in a textile hub in Bandung. Key digital tools, including e-kiosks for real-time logging, integrated digital scales for inventory management, and mobile vision-based quality control using convolutional neural networks (Xception and VGG), were evaluated through an immersion study and user acceptance testing. Evaluation results show improvements in workflow visibility, data reliability, and consistency of quality inspection compared to the pre-digitalized process, while maintaining ease of use for operators. Evaluation results indicate qualitative operational improvements—such as enhanced workflow visibility, more reliable data capture, and more consistent quality inspection—reflecting meaningful enhancements observed during the digitalization pilot. The study contributes a replicable CPS–AI model that enables traditional SMEs to enhance efficiency and quality through scalable digital transformation.
Analisis Kepuasan Kerja Karyawan Fore Coffee Bintaro Xchange Menggunakan Pendekatan Importance Performance Analysis (IPA) Alamsyah, Nanang; Febrianty, Wendy; fikri ramadhan, achmad
Jurnal Akuntansi, Manajemen, Bisnis dan Teknologi Vol 6 No 1 (2026): Jurnal Akuntansi, Manajemen, Bisnis dan Teknologi Edisi Februari 2026
Publisher : Sekolah Tinggi Ilmu Ekonomi Mahaputra Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56870/6wt1hs38

Abstract

This study aims to analyze employee job performance at Fore Coffee Bintaro Xchange by identifying the gap between the level of importance and the level of satisfaction perceived by employees. Using a quantitative descriptive approach, data were collected through a structured Likert-scale questionnaire distributed to all 12 employees using total sampling. The Importance Performance Analysis (IPA) method was employed to measure and map the performance of ten job performance indicators (A1–A10) based on their importance and satisfaction values. The results show that the overall level of satisfaction (mean = 4.29) slightly exceeds the level of importance (mean = 4.24), indicating that job performance generally meets employee expectations. However, the GAP analysis reveals several indicators with negative values, particularly Judgment (A6), Initiative & Resourcefulness (A7), and Leadership Qualities (A8). These three indicators fall into Quadrant I (Concentrate Here), signifying high importance but low satisfaction, and therefore require immediate managerial attention. Indicators such as Knowledge of Job (A2), Adaptability (A4), and Dependability (A5) are positioned in Quadrant II (Keep Up the Good Work), demonstrating strong performance that should be maintained. Meanwhile, Productivity (A3) and Performance (A10) are categorized in Quadrant III (Low Priority), while Quality of Work (A1) and Interpersonal Relations (A9) fall into Quadrant IV (Possible Overkill). Overall, the findings highlight the need for managerial improvement in decision-making, initiative, creativity, and leadership capabilities to enhance employee performance and organizational effectiveness. 
Analisis Kepuasan Kerja Karyawan Menggunakan Importance–Performance Analysis (IPA) pada Brain Academy Ruangguru Cinere: Studi pada Brain Academy Ruangguru Cinere Sugiarto, Aragorn Rei Azka; Alamsyah, Nanang; Mardhiyah, Wendy Febrianty; Aprilia, Hafiza
Peradaban Journal of Economic and Business Vol. 5 No. 1 (2026): In Progress
Publisher : Pustaka Peradaban

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59001/pjeb.v5i1.684

Abstract

Employee job satisfaction is an important factor in improving organizational performance and the sustainability of educational institutions. This study aims to analyze the level of job satisfaction among employees at Brain Academy Ruangguru Cinere by assessing the alignment between employees’ expectations and their actual work experiences using the Importance–Performance Analysis method. The study employs a quantitative survey approach using a Likert-scale questionnaire to measure various indicators of job satisfaction across two main dimensions, namely importance and satisfaction. The data were analyzed through a gap analysis between the level of importance and the level of satisfaction using the Importance–Performance Analysis approach. The results show that there are gaps between importance and satisfaction across several indicators, indicating that aspects considered important have not been optimally fulfilled. The findings suggest the need to strengthen organizational support in improving performance and enhancing decision-making autonomy in order to increase job satisfaction and employee effectiveness. Kepuasan kerja karyawan merupakan salah satu faktor penting dalam meningkatkan kinerja organisasi dan keberlanjutan lembaga pendidikan. Penelitian ini bertujuan untuk menganalisis tingkat kepuasan kerja karyawan Brain Academy Ruangguru Cinere dengan menilai kesesuaian antara harapan karyawan dan realisasi pengalaman kerja melalui metode Importance–Performance Analysis. Penelitian menggunakan pendekatan survei kuantitatif dengan kuesioner skala Likert yang mengukur berbagai indikator kepuasan kerja pada dua dimensi utama, yaitu tingkat kepentingan dan tingkat kepuasan. Data dianalisis melalui analisis kesenjangan antara tingkat kepentingan dan tingkat kepuasan menggunakan pendekatan Importance–Performance Analysis. Hasil penelitian menunjukkan bahwa terdapat kesenjangan antara tingkat kepentingan dan tingkat kepuasan pada sebagian indikator, di mana aspek yang dianggap penting belum sepenuhnya terpenuhi secara optimal. hasil penelitian mengindikasikan perlunya penguatan dukungan organisasi dalam meningkatkan performa serta otonomi pengambilan keputusan guna meningkatkan kepuasan kerja dan efektivitas karyawan.
STRATEGIC ANALYSIS FOR MSME BUSINESS MODEL INNOVATION WITH PRODUCT-SERVICE SYSTEM Siti Maria Ulfah; Nanang Alamsyah; Mohammad Rachman Waluyo; Wendy Febrianty Mardhiyah
J-MIND (Jurnal Manajemen Indonesia) Vol. 10 No. 3 (2025): J-MIND (Jurnal Manajemen Indonesia), December 2025
Publisher : LPPM Universitas Malikussaleh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29103/j-mind.v10i3.25385

Abstract

This study examines a cassava chips MSME in Gunung Sindur to identify the business model innovation gap between pure product orientation and service integration, as well as to formulate a realistic Product–Service System (PSS) configuration to enhance competitiveness. Using a qualitative-case study approach, data were collected through in-depth interviews with the owner, field observations, and structured questionnaires, and then analyzed using a PSS matrix to determine the existing position and potential for service development. The results show that the business is still operating as a pure product, but the owner wants to add services such as delivery, consignment sales, and a mini-marketplace. Among the alternatives evaluated, Product Pooling emerged as the most feasible option because it can add value and expand market reach without requiring significant investment; meanwhile, delivery services and a pay-per-unit scheme are not yet feasible due to limited resources and infrastructure. These findings provide a practical basis for developing PSS strategies for local food MSMEs by emphasizing collaboration among players and enhancing service capabilities.
Analysis of Product Service System Implementation at Scentsual Inspire Perfume Store Ridha Amira; Alamsyah, Nanang; Mardhiyah, Wendy Febrianty
Indonesian Journal of Economics and Management Vol. 6 No. 1 (2025): Indonesian Journal of Economics and Management (November 2025)
Publisher : Jurusan Akuntansi Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/ijem.v6i1.6434

Abstract

This study aims to analyze and evaluate the production process at Scentsual Inspire Perfume by implementing the Product-Service System (PSS) concept using the TUDelft PSS Landscape framework. Through surveys involving store owners, employees, and customers, this research assesses the integration of products and services offered, including perfume personalization, customer education, and an environmentally friendly refill system. The results indicate that the PSS approach supports sustainability, enhances customer satisfaction, and strengthens brand loyalty. However, challenges remain in operational efficiency and the need for supporting technology. These findings provide strategic insights for optimizing a PSS-based business model focused on customer experience and sustainability.
Co-Authors Alamsyah, Nanang Aprilia, Hafiza Arum Asih Nur Sarinindiyanti, Julin Chelsea Regita Gloria Hutagalung Dewi, Intan Novita Dewi fikri ramadhan, achmad Mohammad Rachman Waluyo Putra, Harditriyono Putra Ridha Amira Rossikhasanah Ummaiyah Habibah Siti Maria Ulfah Sugiarto, Aragorn Rei Azka Tarigan, Amenda Septiala Vina Sari Yosephine