Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Jurnal Mantik ARRUS Journal of Engineering and Technology
Wendy Febrianty Mardhiyah
Unknown Affiliation
Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Product-Service System (PSS) Strategy in Service Development at Akara Coffee & Space Fadhilah, Septian Fuad Fadhilah; Wendy Febrianty Mardhiyah; Nanang Alamsyah
ARRUS Journal of Engineering and Technology Vol. 4 No. 2 (2024)
Publisher : PT ARRUS Intelektual Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/jetech3392

Abstract

This study explores the Product-Service System (PSS) strategy at Akara Space, a coffee shop that adopts a functional results approach to enhance efficiency and business growth. Using a descriptive qualitative method, data were collected through interviews and on-site observations to identify the most suitable PSS quadrants for the business. The findings suggest that Product Pooling, Outsourcing, and Functional Result quadrants are practical strategies. Product Pooling involves resource sharing with other businesses to reduce costs, optimize resource use, and build partnerships. Outsourcing focuses on delegating specific management functions to external providers, enabling Akara Space to maintain service quality while focusing on its core strengths. The Functional Result quadrant introduces a membership model, allowing customers to access services rather than owning products. This approach aligns with customer preferences for convenience and fosters loyalty, creating a steady revenue stream. Implementing these strategies can improve Akara Space’s efficiency, competitiveness, and adaptability in a dynamic market. By leveraging collaboration, resource optimization, and innovative service models, the business can achieve sustainable growth while delivering excellent customer experiences.
Analysis of the application of the product-service system in the development of MSMEs on the teras jajan Mardhiyah, Wendy Febrianty; Azzahra, Paramitha Widyadhari; Alamsyah, Nanang
Jurnal Mantik Vol. 8 No. 4 (2025): February: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v8i4.5861

Abstract

In this digital era, people must adapt to the developments that occur, one of which is business competition. Business competition results in companies having to keep innovating in order to win the competition and continue to maintain market share and customers. This transformation gave birth to the conception of the Product-Service System (PSS), a paradigm that integrates tangible and intangible aspects in the value proposition to consumers. PSS or Product Service System is a reliable solution in business competition in this digital era to answer questions about how to develop a business that requires balance and strength to keep this business running for a long duration. The research methods used are Descriptive Qualitative, Interview, and Observation where these three studies aim to understand the phenomena that occur. Based on the results of the research conducted, it is found that of the nine quadrants of the Product-Service System (PSS), only four quadrants are feasible to be applied to Teras Jajan MSMEs, namely Product Related Service, Product Pooling, Outsourcing, and Functional Result. This has relevance to the problems faced by Teras Jajan MSMEs, namely the owners to develop the business they are running
Co-Authors Alamsyah, Nanang Azzahra, Paramitha Widyadhari Fadhilah, Septian Fuad Fadhilah