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All Journal PERSPEKTIF ARRUS Journal of Social Sciences and Humanities
Revida , Erika
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Religion Humanities Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Policy Analysis of Subscription Parking on Public Roadside After the Issuance of Medan Mayor Regulation Number 26 of 2024 Tuah Damanik, Harlen; Revida , Erika; Reza, Muhammad; Gunawan Siregar, Ace Indra
ARRUS Journal of Social Sciences and Humanities Vol. 4 No. 5 (2024)
Publisher : PT ARRUS Intelektual Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/soshum3083

Abstract

he purpose of this study is to understand the policy analysis of subscription parking on public roadside after the issuance of Medan Mayor Regulation Number 26 of 2024. The research method used a qualitative method by conducting direct observation, conducting interviews, and collecting data in the form of documents, and library research or data obtained from other sources, such as books and news media. The implementation of subscription parking services in Medan City can be indicated as a trial policy and a symptom of public service failure. This indicates that the organization of subscription parking service providers has not been able to coordinate well, the obligations and responsibilities of service providers have not been able to be implemented properly, the rights of users of subscription parking services have not been able to be fulfilled in their entirety, the perception and response of users to subscription parking services are not satisfactory.
Factors Affecting Passenger Satisfaction at Terminal B Kabanjahe Saragih, Afrida Natalia; Revida , Erika; Trimurni, Februati
PERSPEKTIF Vol. 13 No. 1 (2024): PERSPEKTIF January
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v13i1.10990

Abstract

This research aims to analyze the factors influencing passenger satisfaction at Terminal B Kabanjahe. The study adopts a quantitative approach with a descriptive method, and the data analysis employs SPSS software version 22. The results reveal a positive influence of factors such as product quality, service quality, and emotional factors on passenger satisfaction at Terminal B Kabanjahe. However, there is no significant influence found between price and cost factors and passenger satisfaction at the terminal. Furthermore, when considered simultaneously, product quality, service quality, emotional factors, price, and cost collectively contribute to 44.50% of passenger satisfaction, while the remaining 55.50% is influenced by other external factors beyond the study's model. Other contributing factors to passenger satisfaction involve location, promotion, brand image, reputation, trust, and various other aspects.
Co-Authors Gunawan Siregar, Ace Indra Muhammad Reza Saragih, Afrida Natalia Trimurni, Februati Tuah Damanik, Harlen