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All Journal Journal of Rural Tourism (JoRT)
Sari, Maria Lupita
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Humanities Earth & Planetary Sciences Economics, Econometrics & Finance Social Sciences

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Tourist perceptions in the quality of sustainable tourism services in Lombok Manihuruk, Eka Female Patrecia; Sari, Maria Lupita
Journal of Rural Tourism Vol. 2 No. 2 (2024): July - December
Publisher : Borneo Novelty Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70310/5g08jq45

Abstract

Purpose - The purpose of this study is to measure tourists' perceptions of the quality of sustainable tourism services in Lombok and analyze which dimensions of service quality most influence tourist satisfaction. Methodology/Design/Approach - The study involves both domestic and foreign tourists, analyzing their perceptions of sustainable tourism services. It examines various dimensions of service quality, including environmental sustainability, local wisdom, and facilities, to understand their impact on tourist satisfaction. Finding - The study found that tourists highly value environmental sustainability, local wisdom, and the quality of facilities. These factors significantly influence their satisfaction with sustainable tourism services in Lombok.Originality/Value - This research provides valuable insights into how sustainable tourism practices, particularly those focused on environmental and cultural aspects, contribute to tourist satisfaction. It emphasizes the importance of incorporating local wisdom and quality facilities into sustainable tourism development to enhance the overall visitor experience in Lombok.
Co-Authors Manihuruk, Eka Female Patrecia