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All Journal E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Pendas : Jurnah Ilmiah Pendidikan Dasar BUSTANUL FUQAHA: Jurnal Bidang Hukum Islam International Journal of Islamic Thought and Humanities
Fuad Rahman
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Religion Humanities Economics, Econometrics & Finance Social Sciences Other

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Journal : E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis

 1 
PENGARUH KUALITAS PELAYANAN KEPERCAYAAN DAN RELIGIUSITAS TERHADAP LOYALITAS NASABAH DENGAN KEPUASAN SEBAGAI VARIABEL INTERVENING DI BAITUL MAAL WA TAMWIL (BMT) KOTA JAMBI Dwi Lestari; Titin Agustin Nengsih; Fuad Rahman
E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Vol 17 No 2 (2024): JURNAL ILMIAH EKONOMI DAN BISNIS
Publisher : LPPM Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/e-bisnis.v17i2.1964

Abstract

The research used a questionnaire method which was carried out at BMT Jambi City. This research used 100 samples as respondents with samples taken using Random Sampling Technique. The results of this research are: (1) Service quality has a significant effect on customer loyalty, (2) trust has a significant effect on customer loyalty, (3) religiosity has no significant effect on customer loyalty, (4) service quality has no significant effect on satisfaction, (5) ) trust has no effect on satisfaction, (6) religiosity has a significant effect on satisfaction (7) satisfaction has a significant effect on customer loyalty, (8) satisfaction does not mediate the effect of service quality on customer loyalty, (9) satisfaction does not mediate the effect of trust on customer loyalty ( 10) satisfaction does not mediate the effect of religiosity on customer loyalty
Co-Authors Ahmad Farhan Subhi Dwi Lestari Fitria Wahyu Ningrum Hasbi Umar Hermanto Harun Hery Widijanto Tessya Yunita Siregar Titin Agustin Nengsih