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All Journal Jurnal Penelitian Sistem Informasi Saturnus: Jurnal Teknologi dan Sistem Informasi Jurnal Publikasi Teknik Informatika
Masayu Wianda Putri
Unknown Affiliation
Computer Science & IT Decision Sciences, Operations Research & Management

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Perancangan Sistem Informasi Manajemen Antrian untuk Meningkatkan Efisiensi di Puskesmas Stabat Lama Ali Ikhwan; Fahar Abdul Aziz; Muhammad Prahmana Tirta; Masayu Wianda Putri; Ananda Utami
Saturnus: Jurnal Teknologi dan Sistem Informasi Vol. 3 No. 1 (2025): Januari: Saturnus: Jurnal Teknologi dan Sistem Informasi
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/saturnus.v3i1.648

Abstract

Health centers have an important role in providing effective and efficient health services to the community. However, the problem of long and unorganized queues often hinders the quality of service. This study aims to design and implement a web-based queue management system at the Stabat Lama Health Center. The methods used include system requirements analysis, database design, and software development. This system allows patient registration, queue number retrieval, and automatic patient calling, thereby reducing waiting time and increasing operational efficiency. The implementation results show that this system is able to create a more orderly service flow, minimize errors in the queuing process, and increase patient satisfaction. With the integration of information technology, this system is expected to support the transformation of more modern and responsive health services.
Sistem Pakar Diagnosa Penyakit Kulit menggunakan Metode Certainty Factor dan Forward Chaining Vidya Ramadhani; Muhammad Rizki Fadillah; Masayu Wianda Putri; M Prahmana tirta; Ika Yusnita
Jurnal Publikasi Teknik Informatika Vol. 5 No. 1 (2026): Januari: Jurnal Publikasi Teknik Informatika
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupti.v5i1.6391

Abstract

This study focuses on developing an expert system for diagnosing skin diseases using the Certainty Factor and Forward Chaining methods. The increasing prevalence of skin diseases and the similarity in symptoms among different conditions make accurate initial diagnoses challenging without expert help. Expert systems are valuable in supporting early medical decisions and improving public access to diagnostic information. The study aims to diagnose skin diseases based on symptoms while considering the uncertainty in medical decision-making. The novelty of the study lies in integrating the Certainty Factor method to quantify confidence in diagnoses with the Forward Chaining inference mechanism, which processes symptom-based rules. A rule-based expert system approach is used, with data on symptoms and diseases gathered from literature and expert knowledge. Forward Chaining serves as the inference engine, while the Certainty Factor method calculates the certainty level of diagnoses based on user-selected symptoms. The results show that the expert system can accurately diagnose skin diseases and provide a certainty value aligned with expert opinions. The combination of Certainty Factor and Forward Chaining enhances the clarity and reliability of the diagnosis. The study concludes that the proposed system effectively supports the initial diagnosis of skin diseases by providing diagnostic results along with a certainty level.
Sistem Pelayanan Pelanggan Berbasis Customer Relationship Management dengan Pendekatan UX pada Toko Na Roti Masayu Wianda Putri; Aninda Muliani Harahap
JURNAL PENELITIAN SISTEM INFORMASI (JPSI) Vol. 4 No. 3 (2026): Agustus : JURNAL PENELITIAN SISTEM INFORMASI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jpsi.v4i3.4596

Abstract

Customer service plays an essential role in maintaining customer loyalty in retail businesses. However, customer service processes at Toko Na Roti are still managed conventionally, resulting in inefficient customer data management, promotional activities, transaction history management, and complaint handling. This study aims to develop a Customer Relationship Management (CRM)-based Customer Service Information System using the Laravel Framework and MySQL by implementing the UX Design Process to ensure that the system meets user requirements. The UX Design Process consisted of the Empathize, Define, Ideate, Prototype, and Test stages, which identified user requirements and produced six main system modules, namely customer management, transaction history, promotion management, complaints and feedback, a rule-based chatbot, and an owner analytics dashboard. The system was implemented using the Laravel Framework as the development framework and MySQL as the database management system. Functional testing was conducted using the Blackbox Testing method across 10 test scenarios representing all core system functionalities. The testing achieved a 100% success rate, indicating that all system modules operated according to the predefined functional requirements. The developed system supports more structured customer relationship management, facilitates the digitalization of customer services, and provides data-driven information to support managerial decision-making at Toko Na Roti.
Co-Authors Ali Ikhwan Ananda Utami Aninda Muliani Fahar Abdul Aziz Ika Yusnita M Prahmana tirta Muhammad Prahmana Tirta Muhammad Rizki Fadillah Vidya Ramadhani