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All Journal Gorontalo Accounting Journal International Journal of Business, Law, and Education
Rahman, Nita
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Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Neuroscience Social Sciences Other

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The Impact of Financial Technology and Virtual Customer Service on Customer Satisfaction Mentari, Theresia; Setiawan, Ricky Yunisar; Wiriatmaja, Nuraini Ulya; Hutauruk, Joseph Reynaldo; Muhyiansyah, Ahmad Rafli; Rahman, Nita
International Journal of Business, Law, and Education Vol. 5 No. 2 (2024): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v5i2.916

Abstract

This study was conducted to examine the effect of Financial Technology, Virtual Customer Service on Customer Satisfaction. This study uses a quantitative approach using primary data obtained from the results of a questionnaire and measured using a Likert scale. The population in this study were BRI Unit Cilik Riwut customers who used Financial Technology and Virtual Customer Service. The sample used in this study are 177 respondents who were determined using the Nonprobability Sampling method with Purposive Sampling type. This study uses the PLS-SEM analysis method which is processed with the SmartPLS 3.2.9 program. The results of this study indicate that Financial Technology partially has a positive effect on Customer Satisfaction and Virtual Customer Service partially have a positive effect on Customer Satisfaction. It is expected to add other variables and indicators that can affect customer satisfaction in order to obtain new and accurate research results.
Kinerja Pasar Ditinjau Dari Good Corporate Governance Dan Sustainability Reporting Rahman, Nita; Wibowo, Agus Satrya; Setiawan, Ricky Yunisar
Gorontalo Accounting Journal Volume 7 Nomor 2 October 2024
Publisher : Universitas Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32662/gaj.v7i2.3819

Abstract

This study aims to determine the effect of good corporate governance and sustainability reporting on market performance in general insurance companies that have published stock movements and companies that have been listed on the Indonesia Stock Exchange for the period 2019-2023. The population of this study was 76 companies with certain criteria, the sample in this study was taken using purposive sampling with a sample size of 8 (eight) companies. The data analyzed using Smart PLS (Partial Least Square). The results of the study show that Good corporate governance and Sustainability reporting have an influence on market performance. However, the board of director indicator does not have an influence on insurance market performance.
Co-Authors Hutauruk, Joseph Reynaldo Mentari, Theresia Muhyiansyah, Ahmad Rafli Ricky Yunisar Setiawan Wibowo, Agus Satrya Wiriatmaja, Nuraini Ulya