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All Journal JURNAL PENDIDIKAN TAMBUSAI Jurnal Investasi Islam
Kirana, Sophia Widya
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Economics, Econometrics & Finance Social Sciences

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Analisis Pengelolaan Administrasi Penjualan dan Pengadaan Barang untuk Meningkatkan Kinerja Operasional F&B Department: Studi Kasus Hotel Novotel Samator Surabaya Timur Kirana, Sophia Widya; Fauziah, Sumainah
Jurnal Pendidikan Tambusai Vol. 9 No. 1 (2025)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

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Abstract

Industri perhotelan di kota besar seperti Surabaya terus berkembang pesat, dengan Departemen Food and Beverage (F&B) memainkan peran penting dalam mendukung operasional hotel. Penelitian ini bertujuan untuk memahami pengelolaan administrasi penjualan dan pengadaan barang di Departemen F&B Hotel Novotel Samator Surabaya Timur serta dampaknya terhadap kinerja operasional hotel. Menggunakan pendekatan deskriptif kualitatif, data primer diperoleh melalui wawancara dengan Kepala Departemen F&B dan staf terkait, sementara data sekunder diperoleh dari berbagai sumber literatur. Hasil penelitian menunjukkan bahwa administrasi yang efisien dalam pengelolaan penjualan dan pengadaan barang sangat penting untuk meningkatkan kinerja dan profitabilitas hotel. Laporan Summary Sales, yang mencakup rincian penjualan per item, rata-rata penjualan outlet, dan total penjualan, digunakan untuk mengevaluasi kinerja F&B setiap bulannya. Selain itu, pengelolaan administrasi pengadaan barang dengan menggunakan formulir seperti Purchase Requisition, Market List, dan Store Requisition memastikan kelancaran operasional dengan memenuhi kebutuhan bahan baku tanpa pemborosan. Koordinasi yang baik antara departemen dan efisiensi administrasi menjadi kunci keberhasilan operasional F&B di hotel ini.
Unpacking the Pay Satisfaction Paradox: The Interplay of Work Pressure and Life Balance in Predicting Employee Turnover within Urban Hospitality Kirana, Sophia Widya; Prabowo, Budi
Jurnal Investasi Islam Vol. 11 No. 1 (2026): Jurnal Investasi Islam (JII)
Publisher : FEBI IAIN Langsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32505/jii.v11i1.14760

Abstract

High employee turnover (12% in 2023) at Fave Hotel Rungkut Surabaya necessitates a rigorous investigation into retention determinants. This study analyzes the influence of work pressure, pay satisfaction, and work life balance on turnover intention through the lens of Social Exchange Theory. Employing a quantitative explanatory research approach, data were collected from a census of 50 employees using a 4-point forced choice Likert scale. Multiple linear regression analysis reveals that these factors simultaneously explain 66.7% of the variance in turnover intention ( = 0.667). Partially, work pressure emerged as the most dominant positive driver of exit intentions. Notably, the study identifies a "mobility anomaly" where pay satisfaction exerts a significant positive influence (  = 3.002,  = 0.004), suggesting that financial contentment validates employees' perceived market value and catalyzes career migration. Conversely, work life balance acts as a crucial protective anchor with a significant negative effect. These findings challenge traditional assumptions by demonstrating that in competitive hospitality markets, pay satisfaction can drive professional withdrawal. Management is advised to prioritize restorative psychological contracts through life balance initiatives and systematic workload management to mitigate turnover effectively.
Co-Authors Budi Prabowo Fauziah, Sumainah