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All Journal Jurnal Manajemen Pelayanan Hotel
Fitri Afianti, Azzachra
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Social Sciences Other

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The Analysis of Hygiene, Hazard Analysis, and Critical Control Point Purchasing Department at Four Seasons Hotel Jakarta in Ensuring Food Safety for Guests Demolingo, Ramang; Fitri Afianti, Azzachra
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060214

Abstract

This study aimed to understand (1) The application of Hygiene using hazard analysis and critical point (HACCP) systems in Purchasing Department. (2) Ensuring the safety of hotel food by implementing HACCP system onto their hygiene procedure. This study used descriptive qualitative design that describes the data that have been collected through observation, interviews, documentation matrix analysis IFE and EFE during the research. The results of this study indicate that Four Seasons Hotel Jakarta has implemented the hygiene standart accordance with the Hazard Analysis and Critical Control Point (HACCP) system. In carrying the activities at Purchasing Department, Four Seasons Hotel Jakarta still faces many problems. To overcome the problems Purchasing Department Manager have several strategies efforts to overcome them. Keywords: Hygiene, Purchasing, HACCP, Hotel
THE ROLE OF HUMAN RESOURCE DEVELOPMENT THROUGH TRAINING AND DEVELOPMENT IN SUPPORTING HOTEL MANAGEMENT (CASE STUDY OF THE GRAND ROYAL HOTEL PANGHEGAR BANDUNG) Megasari, Cesaria; Fitri Afianti, Azzachra
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060204

Abstract

Development in human resources cannot be separated from standardization for hotels, this is due to the determination of hotel star ratings or hotel standards which will cover three aspects: product, service, and management. In terms of management to ensure service delivery, one of the indicators is human resources. For hotels, this competency will certainly be very important, especially for five-star hotels, the competence itself is basically part of the concept in human resource development efforts. The development of good human resources will also of course go through several strategic steps contained in a business plan. The management and implementation of Banghegar Royal Hotel, especially in the aspect of human resource development, is not smooth, development in human resources is carried out through internal education and training, and employees are sent to group institutions for education that are owned by the hotel. Keywords: HR Development, Management, Hotel Management
Co-Authors Demolingo, Ramang Megasari, Cesaria