Article Per Year (5 Year)
p-Index From 2020 - 2025
0.408
P-Index
This Author published in this journals
All Journal Jurnal Manajemen Pelayanan Hotel
Rusmiati, Nyoman
Unknown Affiliation
Social Sciences Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
The Influence of Organizational Culture and Motivation on Employee Performance at Hotel Puri Dajuma Beach Eco Resort and Spa Jembrana Rusmiati, Nyoman; Nugraha, Surya; Pusparini, Helena I Gusti Ayu Putu
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070103

Abstract

The research in this thesis is motivated by how the influence of organizational culture and motivation on employee performance at Puri Dajuma Beach Eco Resort and Spa Jembrana Hotel. The purpose of this thesis research is to determine the effect of organizational culture and motivation on employee performance at Puri Dajuma Beach Eco Resort and Spa Jembrana Hotel. In this study, primary and secondary data are quantitative. The technique of testing the data in this study is the instrument test consisting of validity and reliability tests, while the classical assumption test consists of normality, multicollinearity, and heteroscedasticity tests and multiple linear regression tests where the significance level is 5 percent. The results showed that culture (X1) had a positive and significant effect on employee performance. From these results it can be seen that organizational culture is very important in the company. Motivation (X2) has a positive and significant effect on employee performance. The results of this study indicate that motivation has an important influence on the continuity of quality employee performance. Keywords: Organizational Culture, Motivation, and Employee Performance
Supervisor Efforts to Improve Service Quality and Guest Satisfaction at Makase Restaurant at Hotel Indigo Bali Seminyak Beach Nugraha, Surya; Rusmiati, Nyoman
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070202

Abstract

This study aims to determine the efforts of supervisors in improving service quality and guest satisfaction at Makase Restaurant at Hotel Indigo Bali Seminyak Beach, where this research has the formulation of the problem, (1) Supervisor's efforts to improve service quality and guest satisfaction at Makase Restaurant at Hotel Indigo Bali Seminyak Beach, (2) What constraints are faced by supervisors in efforts to improve service quality and guest satisfaction at Makase Restaurant at the Indigo Bali Seminyak Beach Hotel, and (3) How supervisors overcome obstacles in an effort to improve service quality and guest satisfaction at Makase Restaurant at Hotel Indigo Bali Seminyak Beach. This research uses qualitative research methods with primary data sources and secondary data. Data collection techniques by direct observation at the Makase Restaurant, interviews with supervisors regarding the supervisor's efforts to improve service and guest satisfaction at the Makase Restaurant, and documentation by taking pictures using a mobile phone. The research instruments used were recording equipment, interview lists, notebooks and laptops. The analysis presentation technique used is descriptive, by obtaining data obtained from research on supervisors' efforts to improve service quality and guest satisfaction at Makase Restaurant. The result of this study is that the supervisor's efforts have an important role in improving service quality and guest satisfaction in restaurants. Keywords: Effort, Supervisor, Improve, Quality, Service, Satisfaction.
Co-Authors Nugraha, Surya Pusparini, Helena I Gusti Ayu Putu