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All Journal TIN: TERAPAN INFORMATIKA NUSANTARA Jurnal Ilmu Multidisiplin
B., Sofyan
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Pemanfaatan Media Sosial (Facebook) Terhadap Peningkatkan Penjualan Di Apotek Indah Kelurahan Lalebata Kabupaten Sidenreng Rappang Agustina, Agustina; B., Sofyan; Rusdi, Muhammad
Jurnal Ilmu Multidisiplin Vol. 2 No. 2 (2024): Jurnal Ilmu Multidisiplin
Publisher : Jurnal Ilmu Multidisiplin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53935/jim.v2.i2.16

Abstract

Penelitian ini bertujuan untuk menganalisis pemanfaatan media sosial, khususnya Facebook, dalam meningkatkan penjualan di Apotek Indah yang terletak di Kelurahan Lalebata, Kabupaten Sidenreng Rappang. Penelitian ini menggunakan pendekatan kualitatif dengan metode wawancara mendalam terhadap karyawan dan konsumen Apotek Indah. Data yang diperoleh dianalisis berdasarkan empat aspek pemanfaatan media sosial, yaitu konteks, komunikasi, kolaborasi, dan koneksi. Hasil penelitian menunjukkan bahwa pemanfaatan media sosial berperan signifikan dalam meningkatkan interaksi dengan konsumen, mempercepat penyebaran informasi produk, serta memperluas jangkauan pasar. Selain itu, promosi melalui Facebook memberikan dampak positif terhadap peningkatan kesadaran konsumen terhadap produk, yang berujung pada peningkatan penjualan, khususnya produk vitamin, perawatan kulit, dan obat-obatan herbal. Penelitian ini juga mengidentifikasi bahwa penggunaan media sosial mampu mengurangi biaya promosi tradisional dan meningkatkan efisiensi operasional. Secara keseluruhan, pemanfaatan media sosial oleh Apotek Indah terbukti dapat meningkatkan penjualan serta mempererat hubungan dengan konsumen.
Analisis Pengaruh Online Customer Review dan Online Customer Rating Terhadap Keputusan Pembelian Mahasiswa di Tiktok Shop Agussalim, Muhammad Ilham; B., Sofyan; Yakub, Rahman; Rusdi, Muhammad
TIN: Terapan Informatika Nusantara Vol 6 No 3 (2025): August 2025
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/tin.v6i3.8149

Abstract

This study was conducted with the aim of determining the extent of the influence of online customer reviews and customer ratings on product purchasing decisions at TikTok Shop, especially among students of the Faculty of Economics and Business, Muhammadiyah University of Sidenreng Rappang. In this study, researchers used a quantitative approach with descriptive methods to obtain an objective picture based on numerical data. Data were collected through distributing questionnaires using a Likert Scale to 75 respondents who had used TikTok Shop as an online shopping platform. To process and analyze the data, multiple linear regression analysis techniques were used with the help of SPSS v.26 software, which allows researchers to test the relationship between variables simultaneously or partially more accurately and systematically. The results showed that online customer reviews have a positive and significant influence on purchasing decisions, with a t-value of 3.100 and a significance of 0.003. Meanwhile, online customer ratings also have a significant effect with a t-value of 4.748 and a significance of 0.000. Both variables simultaneously exerted a significant influence on purchasing decisions, with an F-value of 29.574 and a coefficient of determination (R²) of 0.451. This indicates that 45.1% of the variation in purchasing decisions can be explained by these two variables. This finding confirms that customer reviews and ratings are a primary reference in digital purchasing decisions, particularly on e-commerce-based social media platforms like TikTok Shop.
Co-Authors Agussalim, Muhammad Ilham Agustina Muhammad Rusdi Yakub, Rahman