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p-Index From 2020 - 2025
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All Journal International Journal of Economics, Management, Business, and Social Science
Wahyu, Mochamad Alfaz Subur
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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Analysis of Reservations and Guest Handling Complaints on Intention to Revisit the Front Office Department of the Grand Mercure Hotel Jakarta Kemayoran Kusumaningrum, Anisa Putri; Wahyu, Mochamad Alfaz Subur; Pradini, Gagih
INTERNATIONAL JOURNAL OF ECONOMICS, MANAGEMENT, BUSINESS, AND SOCIAL SCIENCE (IJEMBIS) Vol. 5 No. 1 (2025): January 2025
Publisher : CV ODIS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59889/ijembis.v5i1.448

Abstract

This research analyzes Reservations and Guest Handle Complaints on Intention to Revisit the Front Office Department of Grand Mercure Hotel Jakarta Kemayoran. The sample in this research used primary data with data collection methods through questionnaires distributed to 100 respondents. The data analysis technique uses quantitative descriptive analysis. This research shows that reservations have a positive and significant effect on interest in returning to visit, and guest-handler complaints have a positive and significant impact on interest in visiting again. So, the Grand Mercure Jakarta Kemayoran Hotel should provide better service so that the interest in visiting guests at the Grand Mercure Jakarta Kemayoran Hotel continues to increase
Co-Authors Kusumaningrum, Anisa Putri Pradini, Gagih