International Journal of Economics, Management, Business, and Social Science
Vol. 5 No. 1 (2025): January 2025

Analysis of Reservations and Guest Handling Complaints on Intention to Revisit the Front Office Department of the Grand Mercure Hotel Jakarta Kemayoran

Kusumaningrum, Anisa Putri (Unknown)
Wahyu, Mochamad Alfaz Subur (Unknown)
Pradini, Gagih (Unknown)

Article Info

Publish Date
31 Jan 2025

Abstract

This research analyzes Reservations and Guest Handle Complaints on Intention to Revisit the Front Office Department of Grand Mercure Hotel Jakarta Kemayoran. The sample in this research used primary data with data collection methods through questionnaires distributed to 100 respondents. The data analysis technique uses quantitative descriptive analysis. This research shows that reservations have a positive and significant effect on interest in returning to visit, and guest-handler complaints have a positive and significant impact on interest in visiting again. So, the Grand Mercure Jakarta Kemayoran Hotel should provide better service so that the interest in visiting guests at the Grand Mercure Jakarta Kemayoran Hotel continues to increase

Copyrights © 2025




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
International Journal of Economics, Management, Business, and Social Science
Website

Abbrev

ijembis

Publisher

CV ODIS

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

Description

International Journal of Economics, Management, Business, and Social Science (IJEMBIS) is a research journal in the discipline of economics, management, business and social science which is expected to contribute to a new or state-of-the-art for academic development or real-world applications, or ...