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All Journal JURNAL MANAJEMEN (EDISI ELEKTRONIK)
Hidayat, Deva
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Decision Sciences, Operations Research & Management

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The Mediating Effects of Organizational Commitment and Job Satisfaction on Perceived Organizational Support Effects Toward Employee Performance of Account Officer in Indonesia Hidayat, Deva; Ardiyanti, Niken
Jurnal Manajemen (Edisi Elektronik) Vol. 16 No. 1 (2025): Jurnal Manajemen (Edisi Elektronik)
Publisher : UPT Jurnal & Publikasi Ilmiah SPs Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v16i1.18547

Abstract

Employee performance is one of the factors that has attracted at-tention in the banking industry. The finance-to-deposit ratio of the banking industry in Indonesia has been growing since 2023. How-ever, along with that growth, the number of nonperforming loans also keeps rising. Moreover, the MSME credit portion hasn’t reached the targeted point of 30%. Account Officers play a vital role in the micro and MSME segment distribution. Data is collect-ed from 381 bank account officers. This study aims to examine the effects of perceived organizational support on job satisfaction, organizational commitment, and employee performance. A partial mediating effect of organizational commitment and job satisfaction was also found in the relationship between perceived organiza-tional commitment and employee performance. The result of this research is that it gives insight into how banking companies are able to improve employee performance.
Co-Authors Ardiyanti, Niken