The Mediating Effects of Organizational Commitment and Job Satisfaction on Perceived Organizational Support Effects Toward Employee Performance of Account Officer in Indonesia

Hidayat, Deva
Ardiyanti, Niken

JURNAL MANAJEMEN (EDISI ELEKTRONIK)
Vol. 16 No. 1 (2025): Jurnal Manajemen (Edisi Elektronik)

Employee performance is one of the factors that has attracted at-tention in the banking industry. The finance-to-deposit ratio of the banking industry in Indonesia has been growing since 2023. How-ever, along with that growth, the number of nonperforming loans also keeps rising. Moreover, the MSME credit portion hasn’t reached the targeted point of 30%. Account Officers play a vital role in the micro and MSME segment distribution. Data is collect-ed from 381 bank account officers. This study aims to examine the effects of perceived organizational support on job satisfaction, organizational commitment, and employee performance. A partial mediating effect of organizational commitment and job satisfaction was also found in the relationship between perceived organiza-tional commitment and employee performance. The result of this research is that it gives insight into how banking companies are able to improve employee performance.