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All Journal INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE Innovative: Journal Of Social Science Research
Fikri Sholehuddin SN, Abdullah
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Humanities Computer Science & IT Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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Student Perceptions of Lecturer Performance in Enhancing Student Satisfaction in The Islamic Education Management Master's Program at The Faculty of Education and Teacher Training State Islamic University of North Sumatra Medan Fikri Sholehuddin SN, Abdullah; Santoso, Didik
Innovative: Journal Of Social Science Research Vol. 5 No. 1 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

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Abstract

This research aims to explore: First, students' perceptions of lecturer performance. Second, students' satisfaction with lecturer performance in the Islamic Education Management Master's Program at FITK, UIN North Sumatra Medan. This research employs a qualitative approach with a phenomenological design. The instruments utilized include observation, interviews, and documentary analysis. The research is conducted in the Islamic Education Management Master's Program at FITK, UIN North Sumatra Medan. Data analysis involves three steps: data reduction, data presentation, and conclusion drawing. The findings reveal that: First, there is a positive perception among students regarding lecturer performance, particularly concerning their teaching abilities, guidance on assignments, and thesis supervision. Lecturers demonstrate competence in teaching within their expertise and course materials. Moreover, they create a supportive and nurturing teaching environment. Specifically in thesis supervision, lecturers provide professional guidance by offering direction and explaining materials that students may find challenging. However, some negative perceptions exist, especially regarding the discipline of lecturers during classes. Some lecturers are occasionally late or fail to notify students in advance when they are unable to conduct the class. Second, students express satisfaction with lecturer performance, feeling that their expectations are met. Despite this, some dissatisfaction remains due to the lack of discipline displayed by lecturers in terms of punctuality and occasional unexplained absences, which diminishes overall satisfaction with lecturer performance.
EXCELLENT SERVICE IN INCREASING STUDENT SATISFACTION WITH ACADEMIC SERVICES Fikri Sholehuddin SN, Abdullah; Muhammad Fadhli; Yahfizham
International Journal of Cultural and Social Science Vol. 6 No. 1 (2025): International Journal of Cultural and Social Science
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/ijcss.v6i1.1072

Abstract

This study seeks to ascertain the impact of superior service on student satisfaction with academic services, evaluated through five dimensions: physical appearance, responsiveness, reliability, empathy, and assurance. Data collection involved interviews, focus group discussions, observations, and documentation, followed by analysis through data reduction, presentation, and conclusion formulation. The research findings suggest that academic services at FITK UIN SU are typically effective and of excellent quality across all dimensions. Nonetheless, the physical appearance elements remain inadequate, including diminutive projectors, sluggish internet connectivity, inadequate air conditioning, compromised seating, and classroom capacity that fails to accommodate the student population. Nonetheless, the amenities for the postgraduate courses are more sufficient. These findings underscore the necessity for enhancements in buildings and infrastructure to bolster academic services. This research offers both theoretical and practical insights into educational policy, namely in primary services aimed at improving student happiness.
Co-Authors Didik Santoso Muhammad Fadhli Yahfizham