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All Journal INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE Innovative: Journal Of Social Science Research
Fikri Sholehuddin SN, Abdullah
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Humanities Computer Science & IT Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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Journal : INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE

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EXCELLENT SERVICE IN INCREASING STUDENT SATISFACTION WITH ACADEMIC SERVICES Fikri Sholehuddin SN, Abdullah; Muhammad Fadhli; Yahfizham
International Journal of Cultural and Social Science Vol. 6 No. 1 (2025): International Journal of Cultural and Social Science
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/ijcss.v6i1.1072

Abstract

This study seeks to ascertain the impact of superior service on student satisfaction with academic services, evaluated through five dimensions: physical appearance, responsiveness, reliability, empathy, and assurance. Data collection involved interviews, focus group discussions, observations, and documentation, followed by analysis through data reduction, presentation, and conclusion formulation. The research findings suggest that academic services at FITK UIN SU are typically effective and of excellent quality across all dimensions. Nonetheless, the physical appearance elements remain inadequate, including diminutive projectors, sluggish internet connectivity, inadequate air conditioning, compromised seating, and classroom capacity that fails to accommodate the student population. Nonetheless, the amenities for the postgraduate courses are more sufficient. These findings underscore the necessity for enhancements in buildings and infrastructure to bolster academic services. This research offers both theoretical and practical insights into educational policy, namely in primary services aimed at improving student happiness.
Co-Authors Didik Santoso Muhammad Fadhli Yahfizham