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All Journal Innovative: Journal Of Social Science Research VISA: Journal of Vision and Ideas
Novriyanti, Tika
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Humanities Computer Science & IT Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Implementasi Strategi Transformasi Digital dalam Meningkatkan Kualitas Pelayanan di Rumah Sakit: Studi Kualitatif Wulandari, Mayang; Novriyanti, Tika; Purwadhi, Purwadhi; Widjaja, Yani Restiani
Innovative: Journal Of Social Science Research Vol. 5 No. 1 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i1.17847

Abstract

Transformasi digital menjadi kunci penting dalam meningkatkan kualitas layanan kesehatan di Indonesia. Penelitian ini menganalisis implementasi strategi transformasi digital dan tantangan yang dihadapi dalam meningkatkan pelayanan rumah sakit berdasarkan kajian literatur. Hasil penelitian menunjukkan bahwa transformasi digital, seperti penggunaan teknologi AI, IoT, dan telemedicine, mampu meningkatkan efisiensi, aksesibilitas, serta kepuasan pasien. Namun, tantangan utama meliputi keterbatasan infrastruktur, keamanan data, kurangnya literasi teknologi, dan resistensi terhadap perubahan. Strategi yang diusulkan mencakup peningkatan infrastruktur, pelatihan tenaga kerja, regulasi yang adaptif, dan kolaborasi lintas sektoral untuk mengatasi kendala tersebut. Transformasi digital yang terintegrasi dan berkelanjutan diharapkan dapat mendorong pencapaian target SDG 3.
Pengaruh Pengorganisasian Terhadap Efisiensi Pelayanan Pasien di Rumah Sakit: Studi Kasus Pendekatan Kualitatif Wulandari, Mayang; Novriyanti, Tika; Purwadhi, Purwadhi; Widjaja, Yani Restiani
Innovative: Journal Of Social Science Research Vol. 5 No. 1 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i1.17852

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh pengorganisasian terhadap efisiensi pelayanan pasien di rumah sakit melalui pendekatan kualitatif berbasis studi literatur. Proses pengorganisasian yang efektif memainkan peran penting dalam meningkatkan efisiensi pelayanan melalui struktur organisasi yang mendukung, koordinasi antar unit, dan alokasi sumber daya yang optimal. Studi ini mengintegrasikan temuan dari berbagai penelitian terdahulu, yang menyoroti elemen-elemen kunci seperti pembagian tugas yang jelas, penerapan standar operasional prosedur (SOP), manajemen terintegrasi, dan adaptabilitas terhadap kondisi dinamis seperti pandemi. Hasil penelitian menunjukkan bahwa pengorganisasian yang optimal tidak hanya meningkatkan efisiensi operasional tetapi juga kualitas pelayanan. Penelitian ini memberikan kontribusi teoretis dengan mengidentifikasi aspek-aspek dalam pengorganisasian yang dapat diterapkan untuk meningkatkan kinerja pelayanan di rumah sakit dalam memberikan pelayanan kepada pasien mereka.
Pengaruh Beban Kerja Perawat terhadap Penerapan Patient Safety dengan Organizational Citizenship Behavior (OCB) sebagai Variabel Mediator di Rumah Sakit Jannah Kota Serang Novriyanti, Tika; Pertiwi, Arlette Suzy Puspa; Rubini, Rizki Adriansyah
VISA: Journal of Vision and Ideas Vol. 6 No. 1 (2026): Journal of Vision and Ideas (VISA)
Publisher : IAI Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the influence of physical and mental workload on the implementation of patient safety at Jannah Hospital, Serang City, with Organizational Citizenship Behavior (OCB) as a mediator variable. The research method used was quantitative with a cross-sectional design. Data were collected through questionnaires distributed to 89 respondents using a simple random sampling technique. Data analysis was performed using the Chi-square test and path analysis using SmartPLS software. The results showed that physical workload had a negative and significant effect on the implementation of patient safety (p = 0.002; coefficient -0.247). Conversely, mental workload did not show a significant effect on patient safety (p = 0.146; coefficient -0.135). Simultaneously, physical and mental workload influenced patient safety with an R-square value of 0.343. Furthermore, OCB was shown to significantly mediate the relationship between physical workload and patient safety (p = 0.047; coefficient –0.106), but OCB's mediation of the relationship between mental workload and patient safety was not significant (p = 0.280; coefficient –0.079). Based on these findings, the study recommends managing physical and mental workload through stress management programs, establishing a more balanced work schedule, and improving communication and collaboration between nurses. Furthermore, it is important to strengthen a work culture that supports OCB and rewards extra-role behavior. Further research with a larger sample size and additional variables such as organizational support and job satisfaction is recommended to gain a more comprehensive understanding of the influence of workload on patient safety.
Co-Authors Arlette Suzy Puspa Pertiwi Mayang Wulandari Mayang Wulandari Purwadhi Purwadhi Rubini, Rizki Adriansyah Yani Restiani Widjaja, Yani Restiani