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All Journal Healthcare Nursing Journal Journal of Hospital Administration and Management (JHAM)
Erna Elfrida Simanjuntak
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Decision Sciences, Operations Research & Management Medicine & Pharmacology Nursing Public Health

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Overview Of Knowledge And Motivation Of Pregnant Women In The Iii Trimester Regarding Preparation For Birth In The Working Area Of The Talang Banjar Health Center Erna Elfrida Simanjuntak
HealthCare Nursing Journal Vol. 7 No. 1 (2025): HealthCare Nursing Journal
Publisher : Program Studi Keperawatan Universitas Muhammadiyah Tasikmalaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35568/healthcare.v7i1.5566

Abstract

Based on data from the number of births by health workers in 2024, there are 13,918 with a percentage of 92.7%. This type of research is descriptive research which aims to see a picture of the knowledge and motivation of third trimester pregnant women regarding preparation for childbirth. Population in This study included all 32 pregnant women in the third trimester regarding preparation for childbirth. The sampling technique used in this research was total sampling, namely 32 third trimester pregnant women. Data analysis was carried out univariately with the aim of obtaining an overview of the frequency distribution of each variable studied to facilitate data interpretation. The majority of respondents had sufficient knowledge about childbirth preparation, namely 18 respondents (56%), respondents who had good knowledge about childbirth preparation, namely 12 respondents (38%) and respondents who had poor knowledge, namely 2 respondents (6%). The majority of respondents had good motivation regarding childbirth preparation, namely 22 respondents (69%) and respondents who had poor motivation were 10 respondents (31% ).Public health Office It is hoped that a policy can be made to increase the provision of counseling and counseling to pregnant women regarding childbirth preparation so that it can increase knowledge and good motivation for pregnant women regarding childbirth preparation.
TINGKAT KEPUASAN PASIEN TERHADAP MUTU PELAYANAN FASILITAS RAWAT INAP RSUD H. ABDUL MANAP KOTA JAMBI Pasha Aprilizi Azahra; Erna Elfrida Simanjuntak; Yeyen Gustina Irawan
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.961

Abstract

Patient satisfaction is an important indicator in assessing the quality of healthcare services provided by hospitals. This study aimed to determine the level of patient satisfaction with the quality of inpatient facility services at H. Abdul Manap Regional General Hospital, Jambi City, based on the five dimensions of Service Quality (SERVQUAL), namely tangibles, reliability, responsiveness, assurance, and empathy. This study employed a quantitative method with a descriptive research design. The study population consisted of 4,764 patients, with a sample of 98 respondents selected using an accidental sampling technique. Data were collected using a Likert-scale questionnaire and analyzed using descriptive statistics. The results showed that the overall mean score of patient satisfaction was 4.31, indicating a very satisfied category. Based on the SERVQUAL dimensions, the mean scores were 4.17 for tangibles (satisfied), 4.27 for reliability, 4.36 for responsiveness, 4.39 for assurance, and 4.36 for empathy (all categorized as very satisfied except tangibles). The assurance dimension achieved the highest mean score, while tangibles had the lowest. Overall, patients were very satisfied with the quality of inpatient facility services. Therefore, the hospital is expected to maintain its service quality while continuously improving its physical facilities to enhance patient satisfaction.
Co-Authors Pasha Aprilizi Azahra Yeyen Gustina Irawan