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All Journal SEUNEUBOK LADA: Jurnal ilmu-ilmu Sejarah, Sosial, Budaya dan Kependidikan Journal of Media and Communication
M. Mifta Farid
Unknown Affiliation
Humanities Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Strategi Komunikasi Humas Dalam Pelayanan Prima Pada Dinas Perpustakaan Dan Kearsipan Kabupaten Musi Banyuasin Wulandari; Henny Yusalia; M. Mifta Farid
Journal of Media and Communication | E-ISSN : 3063-9581 Vol. 1 No. 3 (2025): Januari - Maret
Publisher : GLOBAL SCIENTS PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jmc.v1i3.222

Abstract

In this increasingly advanced digital era, library public relations requires a communication strategy in providing excellent service to attract visitors, because nowadays they are more interested in finding information on the internet than reading books. Therefore, an effective communication strategy is needed from the Musi Banyuasin Regency Library and Archives Office to introduce its services and collections to the public. This research aims to find out the communication strategy of public relations in improving excellent service to library visitors and to find out the public response to the excellent service provided by the Library and Archives Office of Musi Banyuasin Regency. This research uses a qualitative approach, where the data is obtained through observation, interview and documentation methods. The results showed that the Office of Libraries and Archives of Musi Banyuasin Regency has provided excellent service to visitors by applying the five dimensions of excellent service namely reliability, responsiveness, assurance, empathy and providing various facilities that make visitors feel comfortable. In addition, the Musi Banyuasin Regency Library and Archives Office has received positive and constructive feedback on the excellent service they have provided. So that the response from the public makes the library want to always provide the best services and collections for the public.
Dinamika Komunikasi Dalam Circle Pertemanan Di Kalangan Mahasiswa UIN Raden Fatah Palembang Sumartina, Azizah Ar Rokia; Henny Yusalia; M. Mifta Farid
SEUNEUBOK LADA: Jurnal ilmu-ilmu Sejarah, Sosial, Budaya dan Pendidikan Vol 12 No 1 (2025): JURNAL SEUNEUBOK LADA
Publisher : Program Studi Pendidikan Sejarah - Universitas Samudra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33059/jsnbl.v12i1.11500

Abstract

This study aims to identify and describe the dynamics of communication in the friendship circle of UIN Raden Fatah Palembang students. In this study, the author uses a qualitative approach method with observation techniques and in-depth interviews with students from several faculties and documentation. The theory used in this study is the communication network theory from Everet M. Rogers to analyze the role of social structure in student friendship circles. The results of the study show that friendship circles are formed due to similarities in activities, interests, and backgrounds. Communication in the circle is dominated by direct and digital communication, with various central roles such as opinion leaders and connectors. Factors such as social hierarchy, digital media, and communication misunderstandings are the main challenges in interactions betweenstudents.
Co-Authors Henny Yusalia Sumartina, Azizah Ar Rokia WULANDARI