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All Journal Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik
Safril Suneth
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Law, Crime, Criminology & Criminal Justice

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Kinerja Pegawai dalam Pelayanan Administrasi Berbasis Teknologi di Kantor Negeri Wakal Kecamatan Leihitu Kabupaten Maluku Tengah Safril Suneth; Pieter Sammy Soselisa; Ivonny Yeany Rahanra
Presidensial: Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik Vol. 2 No. 1 (2025): Maret : Presidensial : Jurnal Hukum, Administrasi Negara, dan Kebijakan Publik
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/presidensial.v2i1.478

Abstract

This study aims to analyze the quality of public services at the Marusu Sub-district Office in Maros Regency. The research uses a qualitative method with data collection through interviews and observations. The informants consisted of the Sub-district Head and staff members at the sub-district office. The results show that, overall, the quality of service at the Marusu Sub-district Office demonstrates a strong commitment to meeting community needs. The services provided are perceived as good, particularly in terms of responsiveness and professionalism of the officers. However, there are several areas that need improvement, such as inadequate facilities, suboptimal infrastructure, and the need to strengthen human resources to deliver more efficient and effective services. Overall, despite some shortcomings, the quality of service at the Marusu Sub-district Office meets the service standards expected by the public, with potential for further improvement.
Co-Authors Rahanra, Ivonny Yeany Soselisa, Pieter S.