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All Journal Masyarakat Telematika Dan Informasi : Jurnal Penelitian Teknologi Informasi dan Komunikasi
Harimurti, R.M. Agung
Kementerian Komunikasi dan Informatika R.I.
Computer Science & IT Mathematics Social Sciences

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RELATIONSHIP MANAGEMENT DALAM E-COMMERCE BUTIK GRIYA GAYA Harimurti, R.M. Agung; Wuragil, Astri
Masyarakat Telematika Dan Informasi : Jurnal Penelitian Teknologi Informasi dan Komunikasi Vol 5, No 2 (2014): Masyarakat Telematika Dan Informasi : Jurnal Penelitian Teknologi Informasi dan
Publisher : Kementerian Komunikasi dan Informatika R.I.

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Abstract

CRM (Customer Relationship Management) is a marketing strategy to create and maintain a good relationship with the customer and reduce the likelihood of customers switching to a competitors product. this study aims to analyzes the requirements of design based on CRM in Griya Gaya using PHP as programming language and MySQL data base for storing data. The results obtained are e-Commerce applications based CRM to manag ecustomer data, product promotion, product demand data, and management of discussion forums that are used to accommodate customer inquiries and complaints in order to create a good relationship with the customer. The implementation of these applications are expected to maintain good relationships with customers and gain new customers, which ultimately brings benefits for the company.
DINAMIKA PENGELOLAAN TEKNOLOGI INFORMASI PEMERINTAHAN DAN MODEL CONNECTED GOVERNMENTSEBAGAI SOLUSI Harimurti, R.M. Agung
Masyarakat Telematika Dan Informasi : Jurnal Penelitian Teknologi Informasi dan Komunikasi Vol 1, No 2 (2010): Masyarakat Telematika Dan Informasi : Jurnal Penelitian Teknologi Informasi dan
Publisher : Kementerian Komunikasi dan Informatika R.I.

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Abstract

Various problems continue to hamper the management of government information technology in Indonesia. Among them, are the perception, organization, regulation, governance, and budgeting system. This paper attempts to offer the experience of other countries in the aimplementation of e-governement, as well as introducing the concept of connected government as solutions to overcome problems of information technology management in the government sector.
Co-Authors Wuragil, Astri