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All Journal PANDITA: Interdisciplinary Journal of Public Affairs Journal of Governance and Public Administration
Nabilla, Rhainaya
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Public Health Social Sciences Other

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Mengukur Tingkat Penerimaan Mahasiswa Pada Inovasi Digital: Studi Kasus Aplikasi iMagelang Fadhillah, Annisa; Nabilla, Rhainaya; Nugraha, Joko Tri
PANDITA: Interdisciplinary Journal of Public Affairs Vol. 8 No. 1 (2025): Januari - Juni
Publisher : Fakultas Ilmu Administrasi Universitas Krisnadwipayana Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/ijpa.v8i1.261

Abstract

This study aims to explore students' acceptance of the iMagelang application as an information technology medium in the context of higher education. A quantitative approach was employed, referring to the Technology Acceptance Model (TAM) to analyze the influence of perceived usefulness and perceived ease of use on behavioral intention. Data were collected through questionnaires completed by 98 students from Universitas Tidar. The results show that perceived usefulness has a more significant influence on behavioral intention compared to perceived ease of use. Despite efforts made by the developers to promote the application, challenges remain in enhancing user satisfaction and increasing the number of active users. These findings indicate that digital applications such as iMagelang hold great potential in supporting information access and improving students' digital literacy. However, further development is needed, particularly in enhancing relevant features and implementing effective promotional strategies. Additionally, this study provides valuable insights for the development of public service applications in the digital era, especially in the higher education sector. The practical implications of this study highlight the importance of understanding user needs to create applications that are not only functional but also offer an optimal user experience. This research is expected to serve as a reference for other public service application developers to improve the effectiveness of digital technology in supporting information services
TINGKAT KEPUASAN PESERTA BPJS KESEHATAN TERHADAP PELAYANAN DI KELURAHAN KRAMAT UTARA KECAMATAN MAGELANG UTARA Nabilla, Rhainaya; Adinda Pradita, Amelia; Fendi Kurniawan; Muhammad Risfie Almahmud; Nafis Ghalib Saputra; Joko Tri Nugraha
Journal of Governance and Public Administration Vol. 1 No. 3 (2024): Juni
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59407/jogapa.v1i3.829

Abstract

Penelitian ini bertujuan untuk mendapatkan informasi yang mendalam tentang tingkat kepuasan peserta BPJS kesehatan terhadap pelayanan yang diberikan di Magelang Utara. Metode yang digunakan dalam penelitian ini yaitu kuantitatif dengan pendekatan asosiatif. Teknik pengumpulan data yang kami lakukan yaitu dengan menyebarkan kuisoner untuk mendapatkan informasi tentang adanya hubungan antara tingkat kepuasan dengan layanan yang diberikan di Magelang Utara. Untuk mendapatkan informasi mengenai tingkat kepuasan peserta BPJS kesehatan di Magelang Utara menggunakan lima dimensi yaitu tangibel, realiability, responsiveness, assurance, dan emphaty. Hasil penelitian yang kami lakukan dapat disimpulkan bahwa dari 5 dimensi tersebut, dimensi tangible menunjukkan adanya hubungan antara kepuasan peserta BPJS Kesehatan dengan layanan yang diberikan oleh petugas pelayanan. Karena dari banyaknya responden merasa puas terhadap jumlah tenaga medis dalam menangani pasien BPJS Kesehatan. Sedangkan dimensi yang tidak menunjukkan adanya hubungan antara kepuasan peserta BPJS Kesehatan yaitu dimensi emphaty, karena banyaknya responden merasa tidak puas dengan tindakan dokter yang tidak mendengarkan keluhan atau tidak memberikan solusi dibutuhkan oleh peserta BPJS. Kata Kunci : Kepuasan, Pelayanan, BPJS
Co-Authors Adinda Pradita, Amelia Fadhillah, Annisa Fendi Kurniawan Joko Tri Nugraha Muhammad Risfie Almahmud Nafis Ghalib Saputra