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All Journal Journal of Accounting and Finance Management (JAFM) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Ratna Hayati, Neuneung
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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The Effect of Toxic Workplace Environment and Job Burnout on Turnover Intention (Study: PT Steel Pipe Industry of Indonesia, Tbk – Unit V) Monica, Hesty; Ratna Hayati, Neuneung
Journal of Accounting and Finance Management Vol. 5 No. 6 (2025): Journal of Accounting and Finance Management (January - February 2025)
Publisher : DINASTI RESEARCH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jafm.v5i6.1351

Abstract

The main objective of this research is to explain the influence of a toxic workplace environment and job burnout on employee turnover intention at PT. Steel Pipe Industry of Indonesia, Tbk – Unit Karawang. Furthermore, this research aims to identify the influence of a toxic workplace environment and job burnout on employee turnover intention levels at PT. Steel Pipe Industry of Indonesia, Tbk – Unit Karawang. This research uses a quantitative approach and descriptive analysis, with a sample of 110 respondents. Data collection efforts in this research were carried out using a survey method in the form of a questionnaire. The results of multiple linear regression equation modeling were obtained using SPSS for Windows software. The research results show that toxic workplace environment and job burnout have a positive effect on turnover intention. The findings in this research will help company management, policy makers and practitioners to formulate policies to reduce toxic workplace environments, job burnout and turnover intention among company employees.
Pengaruh Emotional Quotient dan Spiritual Quotient Terhadap Employee Performance dengan Psychologycal Capital Sebagai Variabel Mediasi: Studi pada Frontliner Bank Woori Saudara Regional 2 Jawa Barat Purnama Sari, Indah; Ratna Hayati, Neuneung
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 8 No. 2 (2026): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v8i2.11237

Abstract

This study is motivated by the need to improve frontliner performance in the banking sector amid service digitalization and increasing customer expectations. Bank Woori Saudara Regional 2 West Java faces performance challenges, particularly due to the dominance of frontliners with relatively short tenure. This study aims to examine the effect of Emotional Quotient (EQ) and Spiritual Quotient (SQ) on Employee Performance, with Psychological Capital (Psychological Capital) as a mediating variable. The theoretical framework is based on emotional intelligence, spiritual intelligence, employee performance, and Psychological Capital, which consists of self-efficacy, hope, optimism, and resilience. This research adopts a quantitative approach using a survey method. Primary data were collected through questionnaires distributed to 92 frontliners of Bank Woori Saudara Regional 2 West Java and analyzed using Sobel tests. The results show that EQ has no significant effect on Employee Performance, while SQ has a significant positive effect. Psychological Capital is unable to mediate the effect of EQ on Employee Performance, whereas Psychological Capital can mediate the effect of SQ on Employee Performance. This study concludes that strengthening employees' internal psychological aspects, particularly through the development of Psychological Capital and spiritual values, is an important factor in improving banking frontliner performance.
Co-Authors Monica, Hesty Purnama Sari, Indah Silviana, Rachmi