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All Journal Jurnal Pengabdian Masyarakat (ABDIRA) Mount Hope Management International Journal
Ammaridho, Evan Andarianto
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Aerospace Engineering Computer Science & IT Decision Sciences, Operations Research & Management Languange, Linguistic, Communication & Media Nursing Social Sciences Other

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STRATEGI PENINGKATAN SISTEM DELIVERY GRABFOOD DALAM MENINGKATKAN EFISIENSI Shofi, Fadhoilus; Ammaridho, Evan Andarianto; Putra, Hasannudin Nursalim
Mount Hope Management International Journal Vol. 2 No. 3 (2024)
Publisher : Institut Teknologi dan Bisnis Kristen Bukit Pengharapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61696/momil.v2i3.615

Abstract

This study aims to analyze strategies for improving the GrabFood delivery system to increase efficiency and customer satisfaction in Surabaya City. A qualitative approach with a case study type was used to explore the dynamics of the GrabFood delivery system and identify key factors that influence efficiency and customer satisfaction. Data were collected through interviews with driver partners, customers, and GrabFood management, participant observation, and documentation studies. The results showed that the efficiency of the GrabFood delivery system is influenced by internal factors, such as routing algorithms and driver performance, as well as external factors, such as traffic conditions and weather. GrabFood has implemented strategies to improve efficiency, including route optimization with advanced algorithms and training programs for driver partners. GrabFood customer satisfaction is influenced by factors such as delivery speed, order accuracy, driver friendliness, and food condition. GrabFood continues to strive to improve customer satisfaction by implementing delivery time standards, digital ordering systems, service ethics training, and collaborating with merchants to maintain food quality. SWOT analysis shows that GrabFood has strengths in terms of brand awareness, partner networks, and technology, but also has weaknesses and threats that need to be anticipated.
Pembangunan Identitas Legal UMKM melalui Pendaftaran NIB di Desa Curahmalang Ammaridho, Evan Andarianto; Ismawati, Fina Ayu; Sa’dia, Halimatus; Dewi, Ayunda Permata; Trisardana, Jaksa Prihasguna
Jurnal Pengabdian Masyarakat (ABDIRA) Vol 6, No 2 (2026): Abdira
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/abdira.v6i2.1808

Abstract

The low level of business legality ownership among MSMEs in Curahmalang Village has limited their access to empowerment and financing programs. This community service activity aimed to build legal business identity through the registration of Business Identification Numbers (NIB). The methods included initial identification and education of MSME actors, technical assistance in registering through the Online Single Submission (OSS) system, and coordination and formal distribution of NIB documents at the village hall. The results indicate an increase in the number of MSMEs obtaining NIB as well as improved awareness and understanding of business legality. Qualitatively, the activity enhanced digital literacy and self-confidence among MSME actors. Therefore, direct and participatory assistance proved effective in accelerating business formalization and strengthening the village’s economic foundation sustainably.
Co-Authors Dewi, Ayunda Permata Ismawati, Fina Ayu Putra, Hasannudin Nursalim Sa’dia, Halimatus Shofi, Fadhoilus Trisardana, Jaksa Prihasguna