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All Journal Jurnal Teknologi Sistem Informasi dan Aplikasi SABBHATA YATRA : Jurnal Pariwisata dan Budaya Asian Journal of Management, Entrepreneurship and Social Science
Widiarto, Setyo
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Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences

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Investigating Customer Satisfaction on “Whoosh” High-Speed Train Services Using Importance Performance Analysis and Customer Satisfaction Index Achmadi, Rudhi; Widiarto, Setyo
Asian Journal of Management, Entrepreneurship and Social Science Vol. 5 No. 01 (2025): Upcoming issues, Asian Journal of Management Entrepreneurship and Social Scien
Publisher : Cita Konsultindo Research Center

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Abstract

This study aims to determine the level of satisfaction of Whoosh high-speed train service customers with the services provided by KCIC management. The "Whoosh" is a high-speed rail owned by Indonesia connecting Jakarta and Bandung. It is Southeast Asia's first high-speed railway. The study used primary data collected using a questionnaire on a Likert scale of 1 to 5, with 240 respondents using the Whoosh high-speed train service. The obtained data was processed with Microsoft Excel and SPSS software. The data was then analyzed using the Importance-Performance Analysis (IPA) and the Customer Satisfaction Index. Furthermore, the findings of the CSI study revealed that in general, the degree of satisfaction of service customers was at an index value of 81.07%. Keywords: Customer Satisfaction, Customer Satisfaction Index (CSI), Importance-Performance Analysis (IPA), Whoosh.
KINERJA PRAMUSAJI DI RESTORAN ALICE HOTEL THE LANGHAM JAKARTA Achmadi, Rudhi; Putri Nofanda, Dama Divya; Widiarto, Setyo
SABBHATÃ YATRA : Jurnal Pariwisata dan Budaya Vol 4 No 2 (2023): SABBHATA YATRA : Jurnal Pariwisata dan Budaya
Publisher : STABN Raden Wijaya Wonogiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53565/sabbhatayatra.v4i2.980

Abstract

The objective of this study is to assess the quality of service or performance at Alice Restaurant within Alice Hotel The Langham Jakarta, specifically with regards to five service quality indicators: tangibles, reliability, responsiveness, empathy, and assurance. This research follows a descriptive quantitative approach, involving a total of 60 respondents. Data collection was conducted through the distribution of questionnaires. The findings of this study indicate that, when assessing the overall service quality at Alice The Langham Jakarta using the Importance-Performance Analysis (IPA) method, a conformity level of 101% is achieved. This implies that the performance has surpassed guest expectations, signifying a high degree of satisfaction. Notably, there are two points in quadrant A on the Cartesian diagram that warrant particular attention, as their performance slightly falls short of expectations.
PENGARUH SUHU AIR TERHADAP PROSES PEMBUATAN KOPI KINTAMANI BALI DENGAN METODE MANUAL BREW MENGGUNAKAN FRENCH PRESS TOOL Achmadi, Rudhi; Nasyir Iskandar, Muhamad; Widiarto, Setyo
SABBHATÃ YATRA : Jurnal Pariwisata dan Budaya Vol 5 No 1 (2024): SABBHATA YATRA : Jurnal Pariwisata dan Budaya
Publisher : STABN Raden Wijaya Wonogiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53565/sabbhatayatra.v5i1.1203

Abstract

Bali Kintamani coffee is one of the most authentic and exotic coffees grown in Indonesia. Kintamani Bali coffee has the character of citric acid (orange), and sweet brown sugar, where the taste is strongly influenced by the brewing method and brewing technique. This study aims to determine the results of steeping Bali Kintamani coffee with the manual brew method using a French press. The study used organoleptic tests to define the difference in results that occurred using different water temperatures from the ideal temperature. This study took as many as 20 experienced barista respondents because they were considered able to define the taste of brewing coffee to be served. This study found that steeping results using water temperatures above the ideal tend to have a more complex taste, but steeping results using temperatures below the ideal have a good level of taste balance without any dominating indicators. Keywords: Manual Brew, French Press, Water Temperature, Bali Kintamani, Organoleptic Test
Multigroup Analysis Keberterimaan Dosen dan Keberlanjutan Penerapan Aplikasi Pembelajaran Daring pada Perguruan Tinggi di Jakarta Widiarto, Setyo; Darmadi, Roby
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 2 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v7i2.38390

Abstract

As information technology develops and facilitates Internet access, universities are required to be able to optimize the use of online learning applications to support the teaching and learning process. The implementation of online learning applications after the COVID-19 pandemic for teachers still has some problems, such as preparing good learning content, the reliability of the supporting infrastructure, and the faculty's ability to understand all the features of online teaching.. This research aims to determine lecturers' acceptance of learning that utilizes online applications and its sustainability in the future. 100 respondents' data obtained from 27 universities in the DKI Jakarta area was tested using structural equation modeling (SEM) with multigroup analysis, resulting in the research conclusion that ease of use and access to e-learning are the dominant factors influencing lecturers' acceptance of online learning applications, which at the next stage will determine the sustainability of the use of information technology in the learning process in higher education. The actual condition variable for using the system influences the intention to reuse, while the other variables: perceived usefulness, ease of use, and attitude do not influence the intention to reuse. MGA analysis resulted in no difference in the influence between the male and the female group on the relationship between the variables studied.
Co-Authors Achmadi, Rudhi Nasyir Iskandar, Muhamad Putri Nofanda, Dama Divya