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All Journal Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen
Kajee, Jun
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Factors Influencing QRIS Adoption in Warkops Nurendra, Muhammad Zahran; Wijaya, Liliana Inggrit; Ardiansyahmiraja, Bobby; Kajee, Jun
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 1 (2024): JABM, Vol. 11 No. 1, Januari 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.1.214

Abstract

Background: The rapid advancement of technology has significantly transformed how individuals interact, work, shop, and communicate. In Indonesia, digital payment systems have gained prominence, and the Quick Response Indonesian Standard (QRIS) has emerged as an important method for transactions in traditional coffee shops or Warkops (short for Warung Kopi).Purpose: This study explores the factors that influence the adoption of QRIS as a digital payment method in, focusing on subjective norms, perceived usefulness, perceived ease of use, attitude, perceived security, risk, anxiety, and comfort.Design/methodology/approach: We utilized a quantitative approach. Using purposive sampling in Warkops, we collected data from 230 respondents through a structured survey. The data was analyzed using Structural Equation Modeling-Partial Least Square (SEM-PLS).Findings/Results: The analysis reveals that attitude, perceived ease of use, and perceived usefulness significantly impact the intention to use QRIS. In contrast, perceived security, risk, anxiety, and comfort do not significantly affect the intention to adopt QRIS.Conclusion: Warkop, aiming to enhance customer convenience and transaction efficiency, should consider adopting QRIS, as psychological and social factors play a crucial role in its adoption.Originality/value: This research contributes to the academic literature by emphasizing the role of subjective and psychological factors in digital payment adoption. It provides a foundation for future studies to investigate QRIS adoption in different contexts. Keywords: technology adoption, QRIS, Warkop, subjective norms, TPB
Cognitive and affective dimensions of waiting time satisfaction in Indonesian spicy noodle chains Paulus, Ivan; Ardiansyahmiraja, Bobby; Yohanes, Marco; Kajee, Jun
JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen Vol. 22 No. 2 (2025): JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen
Publisher : University of Islam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31106/jema.v22i2.24211

Abstract

This study introduces and conceptualizes the “Spicy Noodle Chain” as a distinct fast-dining category and identifies cognitive satisfaction, rooted in fairness and efficiency, as the primary driver of customer satisfaction and loyalty in fast-paced dining contexts. It examines how waiting time satisfaction influences overall customer satisfaction in Indonesia’s emerging Spicy Noodle Chain segment, a localized evolution of the fast-food industry that remains underexplored in academic research. Using data from 195 respondents analyzed through Partial Least Squares Structural Equation Modelling (PLS-SEM), the study investigates both cognitive and affective dimensions of waiting time satisfaction. The findings reveal that waiting area attractiveness and perceived waiting time significantly influence affective satisfaction, while experience evaluation strongly affects cognitive satisfaction and overall satisfaction. However, affective satisfaction does not significantly influence overall satisfaction, suggesting that emotional responses are less enduring than cognitive judgments. Overall, the results highlight that fairness perceptions and operational efficiency shape customer satisfaction more profoundly than transient emotions, offering new insights into service experience management within fast-dining environments.
Co-Authors Ardiansyahmiraja, Bobby Liliana Inggrit Wijaya Nurendra, Muhammad Zahran Paulus, Ivan Yohanes, Marco