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Medan City Development Planning and Challenges and Solutions in City Development Planning Grace, Shania; Padang, Ratnauli; Saskia, Dwi Putri; Lapian, Inez Adelia; Simanjuntak, Syaloom Lestari; Panggabean, Fitri Yani
Formosa Journal of Sustainable Research Vol. 4 No. 1 (2025): January 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjsr.v4i1.13723

Abstract

The research method used in this study is the literature review method. Research articles collected in this study used manual searches via Google Scholar with the keyword "Development Planning". The results of the study indicate that the Medan City BAPPEDA has shown good performance in carrying out its duties and functions, but is still faced with problems such as minimal community participation and less than optimal performance effectiveness. Age, education, employment, the COVID-19 pandemic, crime, and natural disasters are obstacles. To increase the economic capacity of Medan City, an effective development planning strategy is needed with a focus on infrastructure, adaptive economic policies, human resource development, effective governance, and development of the local economic sector. Therefore, improvements need to be made through education, public awareness, optimization of Bappeda performance, and coordination between stakeholders to achieve inclusive and sustainable development The research method used in this study is the literature review method. Research articles collected in this study used manual searches via Google Scholar with the keyword "Development Planning". The results of the study indicate that the Medan City BAPPEDA has shown good performance in carrying out its duties and functions, but is still faced with problems such as minimal community participation and less than optimal performance effectiveness. Age, education, employment, the COVID-19 pandemic, crime, and natural disasters are obstacles. To increase the economic capacity of Medan City, an effective development planning strategy is needed with a focus on infrastructure, adaptive economic policies, human resource development, effective governance, and development of the local economic sector. Therefore, improvements need to be made through education, public awareness, optimization of Bappeda performance, and coordination between stakeholders to achieve inclusive and sustainable developmentĀ 
Development of Public Service Information System for Local Government Riansyah; Elyandi, Juli; Saskia, Dwi Putri; Sinaga, Eki Rosnita; Matondang, Adinda Rizki Ramadhana; Padang, Ratnauli; Arnita, Vina
Formosa Journal of Sustainable Research Vol. 4 No. 1 (2025): January 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjsr.v4i1.13724

Abstract

This study aims to develop an innovative public service information system for local governments to improve efficiency and transparency. Using a mixed-methods approach, the study involved qualitative interviews with 50 local government officials to identify existing challenges and a quantitative survey with 200 citizens to measure satisfaction and service efficiency. The system is equipped with real-time application tracking, integrated data management, and automated notifications. Key findings show significant improvements in public service efficiency, with average turnaround time reduced from 5 to 2 days, and citizen satisfaction increased from 65% to 85%. Furthermore, the study emphasizes the importance of involving end-users in the development process, ensuring that their feedback is used for continuous system improvements that are relevant to user needs. In conclusion, the study shows that the developed system not only improves operational efficiency and transparency but also significantly increases public trust in local government services