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All Journal Pendas : Jurnah Ilmiah Pendidikan Dasar Formosa Journal of Sustainable Research (FJSR) JWM (JURNAL WAWASAN MANAJEMEN)
Riansyah
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences Other

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PENINGKATAN KEPUASAN KONSUMEN MELALUI KUALITAS PELAYANAN DAN HARGA Riansyah; Endang Silaningsih; Andari, Titiek Tjahja
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 12 No. 1 (2024)
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jwm.v12i1.267

Abstract

Perusahaan pada bidang pengendalian hama sudah banyak terdapat di jabodetabek, salah satunya bisnis dibidang jasa pengendalian hama. Banyaknya jumlah jasa pengendalian hama mengakibatkan peningkatan dengan jumlah usaha yang bersifat sejenis menyebabkan persaingan yang semakin ketat. Strategi yang dapat dilakukan untuk memenangkan persaingan adalah memberikan kepuasan bagi konsumen. Faktor yang berperan penting dalam menciptakan kepuasan konsumen diantaranya adalah kualitas pelayanan dan harga. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan dan harga secara simultan dan parsial terhadap kepuasan konsumen pada PT. Lasturi Karya Jasa Depok. Subjek dari penelitian ini adalah konsumen PT. Lasturi Karya Jasa sebanyak 60 konsumen sebagai anggota sampel. Bentuk penelitian ini adalah deskriptif dan verifikatif. Prosedur pengumpulan data dalam penelitian ini menggunakan dokumentasi, studi Pustaka dan penyebaran kuesioner. Metode analisis data yang digunakan adalah analisis regresi linear berganda. Hasil penelitian menunjukkan bahwa kualitas pelayanan dan harga dengan kriteria baik. Secara simultan dan parsial kualitas pelayanan dan harga berpengaruh positif dan signifikan terhadap kepuasan konsumen.
Development of Public Service Information System for Local Government Riansyah; Elyandi, Juli; Saskia, Dwi Putri; Sinaga, Eki Rosnita; Matondang, Adinda Rizki Ramadhana; Padang, Ratnauli; Arnita, Vina
Formosa Journal of Sustainable Research Vol. 4 No. 1 (2025): January 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjsr.v4i1.13724

Abstract

This study aims to develop an innovative public service information system for local governments to improve efficiency and transparency. Using a mixed-methods approach, the study involved qualitative interviews with 50 local government officials to identify existing challenges and a quantitative survey with 200 citizens to measure satisfaction and service efficiency. The system is equipped with real-time application tracking, integrated data management, and automated notifications. Key findings show significant improvements in public service efficiency, with average turnaround time reduced from 5 to 2 days, and citizen satisfaction increased from 65% to 85%. Furthermore, the study emphasizes the importance of involving end-users in the development process, ensuring that their feedback is used for continuous system improvements that are relevant to user needs. In conclusion, the study shows that the developed system not only improves operational efficiency and transparency but also significantly increases public trust in local government services
TANTANGAN DAN ADAPTASI PENDIDIKAN AGAMA ISLAM DALAM MENGHADAPI DISRUPSI KECERDASAN BUATAN (AI) Riansyah; Oyoh Bariah; Kasja Eki Waluyo
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 03 (2026): Volume 11 Nomor 03, September 2026 Verified
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i03.62251

Abstract

The rise of Artificial Intelligence (AI) is reshaping teaching and learning practices across nearly every level of education, including Islamic religious education (Pendidikan Agama Islam/PAI). While AI offers considerable convenience, its rapid adoption raises concern over whether Islamic values can be sustained amid accelerating digitalization. This article sets out to map the challenges that AI disruption poses for PAI and to propose adaptation measures that Islamic educational institutions can pursue. The study applies a qualitative approach through library research, reviewing, comparing, and synthesizing findings from SINTA-accredited and reputable international journal articles concerning AI and PAI. The findings indicate that AI contributes positively to PAI through adaptive learning, interactive media, chatbot-based religious consultation services, and more measurable learning evaluation. At the same time, four fundamental challenges emerge: gaps in teachers' digital competence, risks to academic integrity such as plagiarism, uneven technological infrastructure across regions, and a decline in the personal teacher-student interaction that has long served as the primary vehicle for instilling religious values. In response, this study proposes four adaptation measures: strengthening digital literacy, repositioning the teacher's role as facilitator, adjusting the PAI curriculum to accommodate technology without diluting its value content, and enforcing digital ethics through collaboration among stakeholders. The study concludes that PAI's success in facing AI disruption depends not on how advanced the technology is, but on the ability of educational institutions to position AI as a supporting tool (wasilah) rather than a replacement for the teacher's role as a moral and spiritual guide.
Co-Authors Bariah, Oyoh Elyandi, Juli Endang Silaningsih Kasja Eki Waluyo Matondang, Adinda Rizki Ramadhana Padang, Ratnauli Saskia, Dwi Putri Sinaga, Eki Rosnita Titiek Tjahja Andari Vina Arnita