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All Journal INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen JHSS (Journal of Humanities and Social Studies)
Reynilda
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Humanities Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences

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The Moderation Effect of Digital Transformation on the Influence of Effectiveness and Quality of Service on Public Service User Satisfaction in South Sulawesi Reynilda; Kamaluddin, La Ode Amijaya; Ali, Muh. Akbar; Khatimah, Husnul
INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen Vol. 20 No. 4 (2024): November
Publisher : Fakultas Ekonomi dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jinv.v20i4.2301

Abstract

Technological advances in the era of disruption have penetrated various fields including public management which is closely related to the needs of the community. This study aims to determine the effect of effectiveness on user satisfaction, the effect of service quality on user satisfaction, and the role of technological transformation as a moderator related to the relationship between effectiveness and service quality on user satisfaction in the public sector. The research method applies a quantitative method using a moderated regression model. Data collection was carried out using questionnaires at one-stop service offices (public service malls) in three municipalities in South Sulawesi, namely Makassar City, Pare-Pare City, and Palopo City with a sample size of 90 people. The results of the study indicate that effectiveness and service quality partially have a significant and positive effect on user satisfaction of public services. Digital transformation shows its role as a significant moderating variable in the relationship between effectiveness and quality of public services on user satisfaction of public services
E-Government And Citizen Engagement: A Qualitative Study Of Developing And Developed Countries Reynilda; Khusnul Khotimah; Aat Ruchiat Nugraha; Diah Fatma Sjoraida; Bucky Wibawa Karya Guna; Umar Sako
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol. 9 No. 2 (2025): JHSS (Journal of Humanities and Social Studies)
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v9i2.95

Abstract

This study explores the relationship between e-government implementation and citizen engagement by comparing practices in both developing and developed countries. Using a qualitative research approach, the study analyzes policy documents, government reports, and previous empirical studies to identify patterns, challenges, and opportunities in digital governance. The findings reveal that developed countries tend to achieve higher levels of citizen engagement due to advanced technological infrastructure, stronger institutional frameworks, and higher digital literacy among citizens. In contrast, developing countries often face barriers such as limited internet access, lack of trust in government institutions, and insufficient resources, which constrain the potential of e-government to foster participation. Nevertheless, innovative strategies such as mobile-based platforms and community-driven initiatives demonstrate that developing countries can leverage contextual strengths to enhance digital engagement. This research highlights the critical role of socio-political contexts, governance structures, and technological readiness in shaping the effectiveness of e-government initiatives. The study concludes that while the pathways differ, both developed and developing countries share a common goal: building inclusive, transparent, and participatory governance through digital transformation.
Co-Authors Aat Ruchiat Nugraha Ali, Muh. Akbar Bucky Wibawa Karya Guna Diah Fatma Sjoraida Husnul Khatimah Kamaluddin, La Ode Amijaya Khusnul Khotimah Umar Sako