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All Journal INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen Jurnal Ragam Pengabdian
Reynilda
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Economics, Econometrics & Finance Environmental Science Social Sciences Other

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The Moderation Effect of Digital Transformation on the Influence of Effectiveness and Quality of Service on Public Service User Satisfaction in South Sulawesi Reynilda; Kamaluddin, La Ode Amijaya; Ali, Muh. Akbar; Khatimah, Husnul
INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen Vol. 20 No. 4 (2024): November
Publisher : Fakultas Ekonomi dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jinv.v20i4.2301

Abstract

Technological advances in the era of disruption have penetrated various fields including public management which is closely related to the needs of the community. This study aims to determine the effect of effectiveness on user satisfaction, the effect of service quality on user satisfaction, and the role of technological transformation as a moderator related to the relationship between effectiveness and service quality on user satisfaction in the public sector. The research method applies a quantitative method using a moderated regression model. Data collection was carried out using questionnaires at one-stop service offices (public service malls) in three municipalities in South Sulawesi, namely Makassar City, Pare-Pare City, and Palopo City with a sample size of 90 people. The results of the study indicate that effectiveness and service quality partially have a significant and positive effect on user satisfaction of public services. Digital transformation shows its role as a significant moderating variable in the relationship between effectiveness and quality of public services on user satisfaction of public services
Pengaruh Sistem Pengendalian Internal, Digitalisasi Keuangan, dan Efisiensi Pengelolaan Keuangan terhadap Good University Governance Asrianti; Reynilda; Giri Dwinanda
Jurnal Ragam Pengabdian Vol. 3 No. 2 (2026): Mei-Agustus, Sustainable Development Goals (SDGs): Multidisciplinary Perspectiv
Publisher : Lembaga Teewan Journal Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/8n80ns49

Abstract

This study aims to analyze the influence of the Internal Control System, Financial Digitalization, and Financial Management Efficiency on Good University Governance at Buton Muslim University. This study uses a quantitative approach with a survey method. The population in this study is the academic community and administrative staff involved in university financial management. The research sample of 80 respondents was determined using a purposive sampling technique. Data collection techniques were carried out by distributing questionnaires with a Likert scale. Data analysis methods used validity tests, reliability tests, descriptive analysis, multiple linear regression, t-tests, F-tests, and coefficients of determination (R²) with the help of the SPSS version 26 application. The results show that the Internal Control System has a positive and significant effect on Good University Governance. Financial Digitalization also has a positive and significant effect on Good University Governance. In addition, Financial Management Efficiency has a positive and significant effect on Good University Governance. Simultaneously, the Internal Control System, Financial Digitalization, and Financial Management Efficiency have a positive and significant effect on Good University Governance. This study shows that strengthening internal control, optimizing digital financial systems, and efficient budget management are important factors in improving transparent, accountable, and effective higher education governance.
Co-Authors Ali, Muh. Akbar Asrianti Giri Dwinanda Husnul Khatimah Kamaluddin, La Ode Amijaya