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All Journal Jurnal Ilmu Sosial, Humaniora dan Seni Journal of Multidisciplinary Science: MIKAILALSYS
Risni, Shafira
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Agriculture, Biological Sciences & Forestry Arts Chemical Engineering, Chemistry & Bioengineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Physics Social Sciences Other

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Optimalisasi Pelayanan Perizinan Berusaha melalui Online Single Submission (OSS) oleh DPMPTSP Kota Padang Risni, Shafira; Wahyuni, Rahmi; Irfani, Ahmad Zikron; Pribadi, Muhammad Arif; Helmi , Rahmadhona Fitri
Jurnal Ilmu Sosial, Humaniora dan Seni Vol. 3 No. 3 (2024): November - Desember
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jishs.v3i3.2305

Abstract

This research aims to examine the implementation of business licensing services through the Online Single Submission (OSS) system implemented by the Investment and One-Stop Integrated Service Office (DPMPTSP) of Padang City. In addition, this research also examines the obstacles faced and solutions applied in optimizing business licensing services. This research is descriptive in nature using qualitative methods. The data sources used are primary data in the form of interviews with the DPMPTSP of Padang City on November 15, 2024 and secondary data derived from laws and regulations and related literature. The data analysis technique was carried out deductively, by reviewing the implementation of the OSS system based on applicable regulations. The results showed that the implementation of business licensing services through OSS by DPMPTSP Kota Padang was in accordance with Government Regulation Number 5 of 2021 concerning the Implementation of Risk-Based Business Licensing. OSS provides convenience in the licensing process, which is efficient and electronically integrated. However, the implementation of this system still faces a number of obstacles, including a lack of public understanding, limited access to technology, uneven internet network quality, and technical disruptions due to the transition process to OSS-RBA (Risk-Based Approach). To overcome these obstacles, the DPMPTSP of Padang City provides direct assistance services, education to the community, and intensive coordination with the central government to improve the performance of the OSS system. The results show that although OSS has had a positive impact on the business licensing process in Padang City, optimization of services is still needed to achieve the goal of a more inclusive and competitive bureaucratic reform.
Performance Responsibility of the Information and Documentation Management Officer (PPID) of Padang City in Enhancing Public Information Disclosure Risni, Shafira; Helmi, Rahmadhona Fitri
Journal of Multidisciplinary Science: MIKAILALSYS Vol 4 No 1 (2026): Journal of Multidisciplinary Science: MIKAILALSYS
Publisher : Darul Yasin Al Sys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/mikailalsys.v4i1.9482

Abstract

The performance responsibility of the Information and Documentation Management Officer (Pejabat Pengelola Informasi dan Dokumentasi [PPID]) is central to advancing public information transparency at the local government level; however, studies specifically addressing PPID performance responsibility remain limited. This study aimed to analyze the performance responsibility of the PPID of Padang City and to identify the challenges encountered in enhancing public information disclosure. A qualitative descriptive approach was employed, with data collected through interviews and documentation, while informants were selected using purposive sampling. Data were analyzed through the stages of data reduction, data display, and conclusion drawing based on the responsibility theory of Jabra and Dwivedi. The findings show that the PPID of Padang City has demonstrated a fairly good level of performance responsibility, as reflected in the implementation of one-stop services, the conduct of internal and external evaluations, and the provision of information that is accurate, fair, and timely. Nevertheless, several challenges persist, including limited human resources, suboptimal coordination among regional apparatus organizations, and the absence of an integrated public information system. The study concludes that strengthening inter-organizational coordination, enhancing human resource capacity, and optimizing digital information management are necessary to improve public information disclosure and support transparent, accountable, and participatory governance. These findings contribute to the understanding of performance responsibility in public information management at the local government level and offer practical directions for institutional improvement.
Co-Authors Helmi , Rahmadhona Fitri Irfani, Ahmad Zikron Muhammad Arif Pribadi Rahmadhona Fitri Helmi Rahmi Wahyuni, Rahmi