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All Journal Otoritas : Jurnal Ilmu Pemerintahan BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi International Journal of Qualitative Research Journal of Governance and Administrative Reform Journal of Current Social and Political Issues
Rulashe, Tando
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Religion Humanities Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Engaging Stakeholders In Public Sector Healthcare: Driving Transformation In The Eastern Cape Department Of Health's Re-Engineering Journey Rasmeni, Ella; Rulashe, Tando; Conradie, Hendrik Francois
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 31, No. 3
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The Eastern Cape Department of Health (ECDoH) is undergoing a re-engineering process to enhance service efficiency and address organizational inefficiencies, such as a bloated structure and excessive personnel costs. However, employees, as key stakeholders, were not meaningfully engaged in the process. This study investigates the role of stakeholder engagement in the ECDoH's transformative efforts, highlighting its impact on inclusivity, strategic alignment, and transparency. Grounded in a constructivist paradigm, this study adopts a qualitative approach using focus group discussions with 12 participants from diverse stakeholder groups. Thematic analysis revealed critical gaps in the ECDoH's engagement strategy, including the absence of a stakeholder engagement plan and the top-down nature of decision-making, which excluded employees' input. Employees were aware of the re-engineering process but expressed concerns about the lack of transparency and the potential adverse effects, such as demotions and job transfers. The findings emphasize the risks of excluding employees from decision-making, including resistance, litigation, and decreased morale. Recommendations include the development of a comprehensive stakeholder engagement plan that encourages participatory decision-making, promotes transparency, and leverages employees' insights to enhance organizational change processes. This study critically explores the importance of integrating stakeholder engagement into re-engineering initiatives to ensure buy-in, reduce implementation challenges, and achieve sustainable organizational transformation. It contributes to the broader discourse on employee participation in public sector reforms, offering insights for policymakers and organizational leaders.
The Impact of Labour Union Fragmentation on Service Delivery in The South African Public Sector Rulashe, Tando; Jam, Ayanda
Journal of Governance and Administrative Reform Vol. 6 No. 1 (2025): Journal of Governance and Administrative Reform
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jgar.v6i1.73448

Abstract

Abstract This study examines the impact of increasing fragmentation among labor unions in South Africa’s public sector on the government’s capacity to deliver services effectively. Grounded in Conflict Theory and Agency Theory, the research employs a qualitative methodology, drawing on secondary data from government reports, union publications, and scholarly articles published over the past decade. The analysis utilizes thematic content coding to identify patterns related to service disruptions, organizational inefficiencies, and the erosion of public trust. The findings reveal that political fragmentation and inter-union competition are primary drivers of service disruptions, complicating collective bargaining processes and weakening institutional cohesion. Public sector employees frequently find themselves navigating competing union mandates, which contributes to diminished morale, demotivation, and the absence of a unified institutional direction. These tensions exacerbate strains in the relationship between the state and organized labor, thereby impeding efforts to improve service delivery. This study contributes to the literature by establishing a link between macro-level labor dynamics and micro-level service delivery outcomes, a nexus that remains relatively underexplored in public administration scholarship. It calls for more coordinated, depoliticized labor relations as a means to restore institutional effectiveness and rebuild public trust. Keywords: employee & employer relations; fragmentation; labour union; public administration; public sector strikes; service delivery.  Abstrak Penelitian ini mengkaji dampak meningkatnya fragmentasi di antara serikat pekerja pada sektor publik di Afrika Selatan terhadap kapasitas pemerintah dalam memberikan layanan secara efektif. Berlandaskan Teori Konflik dan Teori Keagenan, penelitian ini menggunakan metode kualitatif dengan memanfaatkan data sekunder yang diperoleh dari laporan pemerintah, publikasi serikat pekerja, dan artikel ilmiah yang diterbitkan dalam satu dekade terakhir. Analisis dilakukan melalui pengkodean isi tematik untuk mengidentifikasi pola terkait gangguan layanan, inefisiensi organisasi, dan menurunnya kepercayaan publik. Hasil penelitian menunjukkan bahwa fragmentasi politik dan persaingan antarsesama serikat pekerja merupakan faktor utama penyebab gangguan layanan, yang memperumit proses perundingan bersama serta melemahkan kohesi institusional. Pegawai sektor publik kerap menghadapi mandat serikat pekerja yang saling bersaing, yang pada gilirannya menurunkan moral, memicu demotivasi, dan menciptakan ketiadaan arah institusional yang terpadu. Ketegangan ini memperburuk hubungan antara negara dan organisasi pekerja, sehingga menghambat upaya untuk meningkatkan kualitas pelayanan publik. Studi ini memberikan kontribusi pada literatur dengan menghubungkan dinamika ketenagakerjaan pada tingkat makro dengan konsekuensi pelayanan publik pada tingkat mikro, sebuah keterkaitan yang relatif jarang dieksplorasi dalam kajian administrasi publik. Penelitian ini mendorong terciptanya hubungan ketenagakerjaan yang lebih terkoordinasi dan terlepas dari kepentingan politik guna memulihkan efektivitas institusional dan membangun kembali kepercayaan publik. Kata kunci: hubungan karyawan & pemberi kerja; fragmentasi; serikat pekerja; administrasi publik; pemogokan sektor publik, penyampaian layanan.
An Exploration of Political Polarisation and Coalition Governance in South African Local Government: Stability and Service Delivery Considerations Makubalo, Xolisa; Rulashe, Tando; Gwala, Nosipho Nondumiso
Journal of Current Social and Political Issues Vol. 3 No. 1 (2025): Journal of Current Social and Political Issues
Publisher : UIN Sunan Gunung Djati Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jcspi.v3i1.2022

Abstract

As a result of the 2016 local government elections, South Africa's municipal system transformed profoundly. The system is shifting from a singular dominant party structure toward more complex and fragmented multiparty systems, which prioritise governance coalitions. Some observers celebrate this change as a move toward deeper democratisation, but many municipalities paint a different picture. The pursuit of inclusiveness and sharing responsibilities has brought about stagnation, strife, and inactivity in many coalition arrangements. This paper delineates some fundamental, persistent structural and behavioural difficulties using consociational theory and analysing policy documents alongside relevant academic literature. These are disputes among coalition partners, insufficient institutional structures to address conflicts, and ambiguous boundaries between the political sphere and administration. Collectively, there is an absence of political sophistication and an unwillingness to move beyond divisive politics and create effective governance. Such circumstances give rise to policy stasis, administrative paralysis, and interrupted public services. To ensure local democracy, this paper argues for more inter-party frameworks, targeted mediation frameworks, and an environment of unconditional goodwill to intra-party relations. Without such frameworks, rampant dysfunction may hinder coalition effectiveness. Furthermore, the paper’s findings reveal that there are destabilising effects of political polarisation on municipal governance, fragile coalitions and the absence of conflict management mechanisms, political infighting and administrative dysfunction, and undermined policy development and deteriorating service delivery affecting the implementation of service provision.
A theory-based analysis of labour unions in the South African Public Service Rulashe, Tando
Otoritas : Jurnal Ilmu Pemerintahan Vol. 14 No. 3 (2024): (December 2024)
Publisher : Department of Government Studies, Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/ojip.v14i3.15265

Abstract

This study provides a theory-based analysis of labour unions in the South African Public Service (SAPS), focusing on the evolving dynamics of labour relations, power structures, and collective bargaining processes. The research investigates how both historical legacies and contemporary socio-economic conditions shape the role of unions within the public sector. Specifically, the study examines the influence of apartheid-era policies, post-apartheid reforms, and the impact of global economic trends on labour organisations. Theoretical frameworks such as institutional theory, social movement theory, and marxist perspectives, along with indigenous frameworks like ubuntu philosophy, worker democracy, liberation unionism, and social movement unionism, underpin the analysis. The research follows a qualitative design, drawing on an in-depth analysis of academic literature, policy documents, legal frameworks, and secondary data sources to uncover trends and patterns in labour relations. Key findings reveal a complex interplay of socio-economic inequalities, political governance, and legislative frameworks that continue to shape union activities within the SAPS. Additionally, the study highlights the importance of socio-cultural dynamics in understanding labour relations within a historically charged environment. This paper contributes to theoretical debates in industrial relations by offering nuanced insights into the challenges and opportunities confronting unions in the South African public sector. The findings have practical implications for policymakers, union leaders, and public administration practitioners aiming to encourage more equitable labour relations and promote social justice. Ultimately, the study provides a framework for rethinking labour union strategies in light of contemporary challenges and the broader pursuit of transformation in the public service.
Stakeholder Dynamics and the Implementation of Immigration Policy: Insights from Durban Harbour Mdakane, McCord Muziwendoda; Conradie, Hendrik Francois; Rulashe, Tando
International Journal of Qualitative Research Vol. 5 No. 2 (2025): November
Publisher : CV. Literasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47540/ijqr.v5i2.2194

Abstract

Immigration control at key ports of entry, such as Durban Harbour, does not occur in isolation; it is shaped by how well government agencies communicate, coordinate, and cooperate in practice. The researchers examined the dynamics of stakeholder management and inter-agency cooperation in the implementation of immigration policies at one of South Africa’s busiest harbours. Using a qualitative case study design, in-depth interviews were conducted with senior officials from the South African Police Service (SAPS) to explore how stakeholder relationships influence policy execution. Although formal arrangements, such as Memoranda of Understanding (MoUs), Standard Operating Procedures (SOPs), and the Local Seaport Core Command (LSCC), are in place, the findings reveal persistent institutional silos, weak enforcement of collaborative frameworks, and limited accountability mechanisms. Agencies were found to prioritise internal organisational objectives over collective action, undermining the effectiveness of immigration policy enforcement. The researchers call for a national framework to strengthen inter-agency coordination and establish clearer operational roles for enhanced national security.  The research contribution lies in offering empirical insights into how cooperation, or the lack thereof, shapes immigration governance, with broader implications for public management and stakeholder theory in complex, multi-actor environments.
Co-Authors Conradie, Hendrik Francois Gwala, Nosipho Nondumiso Jam, Ayanda Makubalo, Xolisa Mdakane, McCord Muziwendoda Rasmeni, Ella