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All Journal BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi International Journal of Qualitative Research
Conradie, Hendrik Francois
Unknown Affiliation
Humanities Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Engaging Stakeholders In Public Sector Healthcare: Driving Transformation In The Eastern Cape Department Of Health's Re-Engineering Journey Rasmeni, Ella; Rulashe, Tando; Conradie, Hendrik Francois
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 31, No. 3
Publisher : UI Scholars Hub

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Abstract

The Eastern Cape Department of Health (ECDoH) is undergoing a re-engineering process to enhance service efficiency and address organizational inefficiencies, such as a bloated structure and excessive personnel costs. However, employees, as key stakeholders, were not meaningfully engaged in the process. This study investigates the role of stakeholder engagement in the ECDoH's transformative efforts, highlighting its impact on inclusivity, strategic alignment, and transparency. Grounded in a constructivist paradigm, this study adopts a qualitative approach using focus group discussions with 12 participants from diverse stakeholder groups. Thematic analysis revealed critical gaps in the ECDoH's engagement strategy, including the absence of a stakeholder engagement plan and the top-down nature of decision-making, which excluded employees' input. Employees were aware of the re-engineering process but expressed concerns about the lack of transparency and the potential adverse effects, such as demotions and job transfers. The findings emphasize the risks of excluding employees from decision-making, including resistance, litigation, and decreased morale. Recommendations include the development of a comprehensive stakeholder engagement plan that encourages participatory decision-making, promotes transparency, and leverages employees' insights to enhance organizational change processes. This study critically explores the importance of integrating stakeholder engagement into re-engineering initiatives to ensure buy-in, reduce implementation challenges, and achieve sustainable organizational transformation. It contributes to the broader discourse on employee participation in public sector reforms, offering insights for policymakers and organizational leaders.
Stakeholder Dynamics and the Implementation of Immigration Policy: Insights from Durban Harbour Mdakane, McCord Muziwendoda; Conradie, Hendrik Francois; Rulashe, Tando
International Journal of Qualitative Research Vol. 5 No. 2 (2025): November
Publisher : CV. Literasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47540/ijqr.v5i2.2194

Abstract

Immigration control at key ports of entry, such as Durban Harbour, does not occur in isolation; it is shaped by how well government agencies communicate, coordinate, and cooperate in practice. The researchers examined the dynamics of stakeholder management and inter-agency cooperation in the implementation of immigration policies at one of South Africa’s busiest harbours. Using a qualitative case study design, in-depth interviews were conducted with senior officials from the South African Police Service (SAPS) to explore how stakeholder relationships influence policy execution. Although formal arrangements, such as Memoranda of Understanding (MoUs), Standard Operating Procedures (SOPs), and the Local Seaport Core Command (LSCC), are in place, the findings reveal persistent institutional silos, weak enforcement of collaborative frameworks, and limited accountability mechanisms. Agencies were found to prioritise internal organisational objectives over collective action, undermining the effectiveness of immigration policy enforcement. The researchers call for a national framework to strengthen inter-agency coordination and establish clearer operational roles for enhanced national security.  The research contribution lies in offering empirical insights into how cooperation, or the lack thereof, shapes immigration governance, with broader implications for public management and stakeholder theory in complex, multi-actor environments.
Co-Authors Mdakane, McCord Muziwendoda Rasmeni, Ella Rulashe, Tando