Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Jurnal Ilmiah Ekonomi dan Manajemen Escalate : Economics and Business Journal
Alviana Cahara Setiadi
Unknown Affiliation
Economics, Econometrics & Finance Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Meningkatkan Kualitas Pelayanan Publik Dalam Gaya Kepemimpinan Servant Leadership Danang Nugroho; Alviana Cahara Setiadi; Daffa Anisa Putri; Fahrul Khoerul Imam; Neulis Lia Purwanti; Yulia Septihayati
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 2 No. 6 (2024): JURNAL ILMIAH EKONOMI DAN MANAJEMEN (JIEM)
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v2i6.1261

Abstract

Leaders use their leadership characteristics to manage and direct the organization towards achieving predetermined goals. Servant leadership is a leadership style that focuses on the virtues of serving and supporting the needs of others.This journal applies a qualitative descriptive method and adopts a literature review approach to evaluate various sources such as journals and news related to the concept of servant leadership. This study aims to assess the influence of servant leadership on improving the quality of public services.A service-oriented leadership style, or servant leadership, has an indirect relationship with improving the quality of services provided to the public. Leaders who implement servant leadership tend to increase organizational commitment among employees, which in turn can improve their performance. Organizational commitment, which leads to a desire to contribute more and remain part of the organization, can indirectly improve the quality of public services through increased employee commitment and performance. Leaders who embrace this principle seek to maximize their ability to strengthen organizational commitment.
The Effect of Product Quality and Service on Customer Satisfaction with Goodluch Products Alviana Cahara Setiadi; Cicie Prilianti
Escalate : Economics and Business Journal Vol. 4 No. 01 (2026): Escalate: Economics and Business Journal
Publisher : Takaza Innovatix Labs Ltd.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61536/escalate.v4i01.437

Abstract

This study examines the influence of product quality and service quality on customer satisfaction with Goodluch, a local digital-based fashion brand. The research aims to determine the extent to which these two variables—product quality (X₁) and service quality (X₂)—affect consumer satisfaction (Y). A descriptive-verificative quantitative method was used with 96 respondents selected through simple random sampling. Data were collected using questionnaires and documentation, then analyzed using multiple linear regression with SPSS. The results show that product quality (sig. = 0.057 > 0.05) has no significant effect on customer satisfaction, while service quality (sig. = 0.013 < 0.05) has a significant positive effect. Simultaneous testing (F = 6.045; sig. = 0.003) indicates that both factors jointly affect satisfaction. The study concludes that Goodluch customer satisfaction is predominantly influenced by service quality supported by adequate product quality. Improving service responsiveness and product consistency is recommended to enhance loyalty.
Co-Authors Cicie Prilianti Daffa Anisa Putri Danang Nugroho Fahrul Khoerul Imam Neulis Lia Purwanti Yulia Septihayati