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Ari Iswara, Agus
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Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Library & Information Science

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Optimalisasi Layanan Harmony Wooden Villas Melalui Pelatihan English Writing dan Speaking Skill Yogi Susana, Kadek; Kadek Agus Bisena, I; Ari Iswara, Agus
Journal of Comprehensive Science Vol. 4 No. 1 (2025): Journal of Comprehensive Science (JCS)
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jcs.v4i1.2965

Abstract

Harmony Wooden Villas is a tourist accommodation where most of the guests come from abroad and use English in their communication so that the staff are expected to have good communication skills in English. However, initial observations showed a lack of knowledge and skills of staff in writing and speaking English which has an impact on the quality of service. To overcome this problem, community service activities by lecturers from Institut Bisnis dan Teknologi Indonesia (INSTIKI) were carried out with the aim of improving staff's English skills and optimizing villa services through writing and speaking skills training. The training used a face-to-face method with a lecture and discussion approach, as well as the use of technology to maximize learning effectiveness. Evaluation was carried out through initial and final training ability tests, as well as feedback from participants. The results showed a significant increase in communication skills, especially in composing written correspondence and interacting with customers in English. In addition, participants stated that the methods applied were effective and supported increased learning motivation. This activity is expected to provide a long-term contribution to the quality of service at Harmony Wooden Villas and become a model for developing human resource capacity in other hospitality sectors.
Pelatihan English Listening Skill For Building Confidence Di Panti Asuhan Tat Twam Asi Yogi Susana, Kadek; Osmunda Eawea Monny, Maria; Agus Bisena, I Kadek; Ari Iswara, Agus; Lisma Martarini, Ni Made
Journal of Comprehensive Science Vol. 3 No. 3 (2024): Journal of Comprehensive Science (JCS)
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jcs.v3i3.643

Abstract

Pelatihan ini dilakukan untuk mencapai tujuan pemerolehan keterampilan Bahasa Inggris khususnya keterampilan mendengarkan yang didukung oleh kemampuan pemerolehan kosa kata yang baik dan benar agar peserta dapat memahami isi teks yang didengarnya. Pelaksanaan kegiatan Pengabdian Kepada Masyarakat (PKM) ini merupakan rangkaian dari kegiatan PKM sebelumnya yang mencakup 3 kemampuan bahasa lainnya yaitu:menulis, membaca dan berbicara. Kegiatan ini dilakukan melalui metode ceramah dan praktik yang dilakukan selama 2 hari secara tatap muka. Hasil dari kegiatan ini menunjukkan bahwa interaksi aktif dari pemateri dan peserta memberikan dampak positif bagi peserta untuk lebih mampu meningkatkan keterampilan mendengarkan dan memperoleh kosakata baru yang mampu meningkatkan pemahaman peserta terkait topik yang dibicarakan pada audio atau video yang diputarkan. Selain itu, kegiatan ini meningkatkan rasa percaya diri peserta bahwa Bahasa Inggris akan lebih mudah dipahami jika diterapkan atau dipraktekkan secara nyata dalam percakapan atau kegiatan peserta setiap harinya.
Co-Authors I Kadek Agus Bisena Kadek Yogi Susana, Kadek Yogi Lisma Martarini, Ni Made Osmunda Eawea Monny, Maria