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p-Index From 2020 - 2025
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All Journal The Indonesian Journal of Computer Science
Fachri Munandar
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Computer Science & IT Electrical & Electronics Engineering Engineering

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User Interface Improvement by Evaluating Usability and User Experience: Case Study of Indonesia’s Government Financial Management Information System Fachri Munandar; Harry Budi Santoso
The Indonesian Journal of Computer Science Vol. 14 No. 1 (2025): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i1.4630

Abstract

SAKTI is an Enterprise Resource Planning (ERP) system developed by Indonesia’s Ministry of Finance, integrating 11 modules to support State Budget management. Despite its critical role, a decline in the 2023 user satisfaction index highlighted usability and service quality issues. This study offers user interface improvement by evaluating usability and user experience of the contract data recording feature. Using mixed methods, data from 23 respondents were collected for both quantitative and qualitative analysis. Quantitative data, obtained through the System Usability Scale (SUS) and User Experience Questionnaire (UEQ), yielded an initial SUS score of 67.39 (grade C) and a UEQ attractiveness index of 1.13. Qualitative data from open-ended questions, interviews, and usability testing identified 12 usability issues. A high-fidelity prototype, guided by User-Centered Design (UCD) principles, improved the SUS score to 84.35 (grade A+) and addressed usability challenges. It enhanced usability, creating an intuitive and efficient interface that increased user satisfaction.
Strategi Manajemen Pengetahuan untuk Mengoptimalkan Operasi Help Desk: Tinjauan Literatur Sistematis Lathiful Alamsyah; Fachri Munandar; Dana Indra Sensuse; Sofian Lusa; Nadya Safitri; Damayanti Elisabeth
The Indonesian Journal of Computer Science Vol. 14 No. 1 (2025): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i1.4648

Abstract

In today's digital era, effective knowledge management (KM) is vital for businesses, especially in public sector help desks where user interaction is critical. This systematic literature review (SLR) explores factors influencing KM implementation and identifies strategies to optimize help desk operations. Using PRISMA criteria and the PICO model, 25 studies from 2019 to 2024 were selected after screening 5,490 publications. Key factors impacting KM include organizational culture, leadership support, and technological infrastructure. Recommended strategies involve fostering a knowledge-sharing culture, developing knowledge bases, and utilizing AI for knowledge capture. The findings contribute theoretically by consolidating a framework for KM in help desks and practically by guiding public sector organizations. However, reliance on secondary data limits the study, as it may not fully reflect real-world KM practices. Future research could empirically validate these findings and explore emerging technologies like AI to enhance KM effectiveness.
Co-Authors Damayanti Elisabeth Dana Indra Sensuse Harry Budi Santoso Lathiful Alamsyah Nadya Safitri Sofian Lusa