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All Journal JURNAL PUBLISITAS JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik
Putra, Harry Yanza
Unknown Affiliation
Religion Humanities Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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Outpatient Health Service Management At Siti Aisyah Regional Public Hospital In Lubuk Linggau City In 2024: Manajemen Pelayanan Kesehatan Unit Rawat Jalan di Rumah Sakit Umum Daerah Siti Aisyah Kota Lubuk Linggau Tahun 2024 Sari, Enjelina; Suri, Evsa Wulan; Harmiati, Harmiati; Putra, Harry Yanza
JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik Vol. 4 No. 1 (2025): JANUARI-JUNI
Publisher : Gayaku Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58222/jiv.v4i1.1319

Abstract

In accordance with Law No. 17 of 2023 concerning Health, health services include all types of activities and/or series of actions provided to individuals or communities directly to maintain and improve public health. These activities can be in the form of promotion, prevention, treatment, rehabilitation, and/or palliative care. Health services are carried out through various facilities provided by the central government, local governments, and/or the community. Hospitals are one example of health service facilities. This study aims to understand the management of health services for outpatients at the Siti Aisyah Hospital in Lubuk Linggau City. The method applied in this study is qualitative with a descriptive approach. The findings of this study indicate that the Outpatient Installation of the Siti Aisyah Hospital in Lubuk Linggau City still needs to pay attention to several aspects related to the comfort and needs of outpatients, such as improving facilities in the waiting room, improving toilet cleanliness, punctuality in service, performance of medical personnel including doctors and nurses, improving the friendly attitude of officers, and fair treatment of all patients.
Analisis Kualitas Pelayanan Publik Pada Dinas Perpustakaan dan Arsip Kabupaten Musi Rawas Warsim, Warsim; Dani, Rahiman; Aprianty, Henny; Putra, Harry Yanza
Jurnal Publisitas Vol 12 No 1 (2025): Oktober
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM), Sekolah Tinggi Ilmu Sosial dan Ilmu Politik (STISIPOL) Candradimuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37858/publisitas.v12i1.575

Abstract

This study aims to analyze the quality of public services and factors that influence services at the Library and Archives Service of Musi Rawas Regency. The method used is descriptive qualitative with a field study approach through observation, interviews, and documentation. The results of the study indicate that based on five indicators of service quality-tangible, reliability, responiveness, assurance, and empathy-services have been running quite well but still need improvement, especially in terms of physical facilities, service consistency, and attention to vulnerable groups. Factors such as compliance with procedures, communication between employees, and availability of facilities directly affect the effectiveness of services. Improvements in facilities, employee training, and ongoing evaluation are needed to realize more efficient and responive services to community needs.
Co-Authors Aprianty, Henny Dani, Rahiman Harmiati, Harmiati Sari, Enjelina Warsim, Warsim