Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal JURNAL REGIONOMIC
Br Sitepu, Agnes Arta Femi
Unknown Affiliation
Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analisis Kualitas Pelayanan dan Kualitas Produk terhadap Kepuasan Pelanggan Ginting Munthe, S.E., M.Si, Rikawati; br Sitepu, Conie Nopinda; Br Sitepu, Agnes Arta Femi
JURNAL REGIONOMIC Vol 7, No 1 (2025): REGIONOMIC
Publisher : Universitas Quality

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36764/jg.v7i1.1595

Abstract

This study aims to measure the effect of service quality and product quality on customer satisfaction carried out at the Sofi Kebaya tailor. The independent variables are service quality and product quality and the dependent variable is customer satisfaction. This research method is quantitative descriptive analysis and measures the influence between variables using multiple regression analysis. Service quality and product quality simultaneously affect customer satisfaction by 19.2%. Partial Test states that customer satisfaction is not affected by service quality but product quality affects customer satisfaction.
Co-Authors Conie Nopinda Br Sitepu Ginting Munthe, S.E., M.Si, Rikawati