Yoga Tri Wijayanti
Nursing Study Program, Poltekkes Kemenkes Tanjungkarang, Indonesia

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Public health nurses' caring behaviour can increase homecare patients' satisfaction Syaharuddin; Yoga Tri Wijayanti; Mery Kana; Suprapto; Kens Napolion
Jurnal Ilmiah Kesehatan Sandi Husada Vol. 13 No. 2 (2024): Jurnal Ilmiah Kesehatan Sandi Husada
Publisher : LPPM Politeknik Sandi Karsa, South Sulawesi, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35816/jiksh.v13i2.349

Abstract

Background: Caring behaviour plays a vital role in the nursing profession, especially in public health settings. In-home care services, where patients receive medical attention in the comfort of their homes, the quality of care and patient satisfaction depend heavily on the nurse's ability to exhibit caring behavior. Objective: This study aims to analyze and identify the relationship between the caring behavior of public health nurses and the level of patient satisfaction in homecare services. Methods: In this study, the design used is a quantitative research design with a cross-sectional study approach. According to the formula found by Isaac and Micheal, the population in this study amounted to 402 respondents, so a sample of 162 respondents was obtained. The sampling technique was Probability Sampling with a proportional random sampling type. Results: Based on the results of the cross-tabulation that has been carried out between caring behaviour and patient satisfaction using the Fisher Exact test statistical test, the result is in the form of a p-value of 0.001 with a significant level of <0.05 and with this value (0.001) means less than the value a (0.05). It can indicate that Ha is accepted and Ho is rejected, and it can be concluded that caring behavior can increase patient satisfaction. Conclusion: Researchers suggest that the caring behavior of public health nurses has a vital role in increasing patient satisfaction with homecare services. Nurses can help patients feel more comfortable and supported in their home environment through more personalised attention, effective communication, and emotional support. This contributes directly to increased patient satisfaction, which feels valued and cared for holistically in-home care.
Work motivation of implementing nurses to improve the quality of health services Rasi Rahagia; Fatimah Fatimah; Yoga Tri Wijayanti; Tunggul Sri Agus Setyaningsih; M Khalid Fredy Saputra
Jurnal Ilmiah Kesehatan Sandi Husada Vol. 13 No. 1 (2024): Jurnal Ilmiah Kesehatan Sandi Husada
Publisher : LPPM Politeknik Sandi Karsa, South Sulawesi, Indonesia

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Abstract

Introduction: The motivation of the implementing nurse is essential to improve the quality of health services. Implementing nurses plays a vital role in providing quality services to patients. High work motivation is crucial in enhancing nurses' performance and commitment to providing the best care. Objective: Knowing the motivation behind implementing nurses can improve the quality of health services. Method: This research is quantitative with a cross-sectional study design using a quantitative analytical approach. The number of samples was 81 people using total sampling. The research instrument used a questionnaire with a Likert scale. The analysis method uses the fisher's exact test. Results: Based on the results of the analysis, these employees have discipline that is still lacking in completing work, while of the 5 respondents who have low work motivation, three respondents (3.7%) have good performance. This is because employees have effectiveness, efficiency, authority, responsibility, discipline, and good work initiative. The statistical test results using Fisher's exact test obtained p = 0.009, Smaller than a = 0.05 (p < 0.05), which means Ho is accepted and Ha is rejected. This suggests there is a meaningful relationship between work motivation. Conclusion: the researchers found that the work motivation of implementing nurses can improve the quality of health services. Implementing nurses can enhance healthcare quality, build team spirit, and achieve organizational goals. These efforts help increase patient satisfaction and improve job satisfaction and nurses' well-being. Therefore, understanding and applying compelling work motivation is the key to improving the quality of health services.