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All Journal Journal of Health Policy Analysis
Dian Meiliani Yulis
Master of Public Health Study Program, Megarezky University of Makassar, Indonesia
Health Professions Medicine & Pharmacology Nursing Public Health

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Perceived frequency of pharmacist-led drug counseling and its association with patient satisfaction in pharmaceutical installations Dian Meiliani Yulis
Journal of Health Policy Analysis Vol. 1 No. 1 (2026): Volume 1 Number 1 January 2026
Publisher : Lembaga Edukasi Ilmiah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61099/jakespol.v1i1.193

Abstract

Introduction: Pharmacist-led drug counseling is a core component of pharmaceutical care and plays an important role in supporting rational medicine use and patient-centered services. Variations in the frequency of counseling provided in pharmaceutical installations may influence how patients perceive service quality and satisfaction. Methods: A quantitative cross-sectional study was conducted among 60 patients receiving pharmaceutical services in pharmaceutical installations. Data were collected using a structured questionnaire measuring patients’ perceptions of the frequency of pharmacist-led drug counseling and their level of satisfaction. Descriptive statistics and Pearson correlation analysis were applied using statistical software. Results: The findings showed that patients generally perceived drug counseling to be provided frequently and reported a high level of satisfaction with pharmaceutical services. A statistically significant positive correlation was identified between perceived counseling frequency and patient satisfaction, indicating that more frequent counseling was associated with higher satisfaction levels. Conclusion: Frequent pharmacist-led drug counseling contributes positively to patient satisfaction in pharmaceutical installations and should be strengthened as part of quality improvement efforts in pharmaceutical care
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