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All Journal Jurnal Ilmiah Manajemen Kesatuan Eduvest - Journal of Universal Studies
Umi Narimawati
Universitas Komputer Indonesia, Indonesia
Aerospace Engineering Computer Science & IT Economics, Econometrics & Finance Health Professions Neuroscience Social Sciences

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Integrating Hospital Information Systems and National Health Insurance: Impact on Employee Performance and Service Quality Nining Handayani; M. Yani Syafei; Umi Narimawati
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3679

Abstract

Indonesia’s healthcare system is undergoing a digital transformation through the integration of the Hospital Management Information System and the national health insurance platform. These systems aim to enhance operational efficiency and healthcare access but face challenges in specialized settings like military dental hospitals. This study examines the impact of integrating these systems on employee performance and service quality at the Dental and Oral Hospital of the Indonesian Navy R.E. Martadinata in Jakarta. Using a qualitative case study approach, data were gathered through literature reviews and institutional observations to identify operational and systemic barriers. The findings highlight issues such as limited digital literacy among staff, inconsistent system use, and administrative delays that hinder optimal service delivery and efficiency. These challenges are intensified by the unique operational context of military hospitals. The study concludes that improving the integration of these systems requires targeted staff training, robust digital infrastructure, and cohesive policy support to align technology with institutional needs and patient-centered care priorities, ultimately enhancing service quality and employee performance in specialized healthcare settings.
Adoption and Use of Digital Marketing Tools Among Food and Beverage MSMEs in Gen Z Dhiani Aprilianti; Aryanti Agustian; Umi Narimawati
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3687

Abstract

This study examines the adoption of digital marketing applications by food and beverage Micro, Small, and Medium Enterprises (MSMEs) in Indonesia, specifically targeting Generation Z consumers. The objectives include identifying internal and external factors influencing digital adoption, understanding Gen Z digital behavior and its impact on MSME marketing strategies, exploring the forces and drivers of sustained digital engagement, and promoting a framework linking MSME capabilities, digital platform features, and Gen Z expectations. Using qualitative, literature-based descriptive research, this study reviewed relevant publications covering the years 2018 to 2025. Findings indicate that although MSMEs are increasingly using platforms such as Instagram, TikTok, and WhatsApp Business, they often face challenges such as limited digital skills, time constraints, and financial resources. Gen Z's demand for personalized, fast, and interactive content forces MSMEs to adapt their marketing strategies through storytelling, influencer engagement, and peer-driven content. However, inconsistent use and a lack of strategic planning remain significant barriers. This study advances the digital entrepreneurship literature by examining the relationship between MSME behavior and Gen Z digital culture and provides practical insights for MSMEs and policymakers.
Hedonic Shopping Motivation and Shopping Lifestyle on Fashion Product Purchases (Among Shopee Online Marketplace Users in West Java, With A Case Study in Cirebon City) Amroni Amroni; Yani Syafei; Umi Narimawati
Eduvest - Journal of Universal Studies Vol. 4 No. 12 (2024): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v4i12.1542

Abstract

This study aims to determine the effect of hedonic shopping motivation and shopping lifestyle on impulse purchases of fashion products among Shopee e-commerce customers partially and simultaneously. The survey was conducted on Shopee e-commerce customers in Cirebon City. The research method used is a quantitative method with a descriptive approach and an indicator measuring instrument on a Likert scale of 1-4. Data collection using a questionnaire method distributed in the form of a google-form consists of 30 statements filled out by 150 respondents. The sampling technique used is purposive sampling technique. Data analysis used validity test, reliability test, multiple linear regression analysis, T test, F test and coefficient of determination. The results showed that partially hedonic shopping motivation variables had a significant effect on impulse buying with a value of 2.948 > 1.976 and a sign of 0.004 < 0.05 and a shopping lifestyle variable had a significant effect on impulsive buying with a value of 3.615 > 1.976 and a sign of 0.000 < 0.05 and the results of the study simultaneously that hedonic shopping motivation variables and shopping lifestyles had a significant effect on impulse buying with a value of 33.929 > 3.06 and a sign of 0.000 < 0.005. R Square value of 0.316 indicates that the percentage of the influence of hedonic shopping motivation and shopping lifestyle on impulse buying is 31.6% and the remaining 68.4% is influenced by other variables not analyzed in this study.
Digital Emotional Intelligence: Transforming Emotional Intelligence in Shaping Digital Empathic Leadership Asri fianti Asmar; Umi Narimawati; Bobi Kurniawan
Eduvest - Journal of Universal Studies Vol. 6 No. 6 (2026): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v6i6.52783

Abstract

The world is currently experiencing accelerated digitalization, a transformation that is changing the culture of work, communication, and leadership. Consequently, the emotional touch in leadership is slowly declining. Many leaders possess technical digital acumen, but fail to build emotional bonds in the digital space, often resulting in a rigid work culture that leads to misunderstandings in coordination. Conversely, conventional leadership, which relies on physical presence, is now experiencing disorientation. Leaders who are emotionally intelligent in the real world are not necessarily able to manifest that empathy through digital platforms. This research examined how a leader can validate emotions without physical presence and detect emotional distress in the team through digital communication patterns. The aim of this research is to formulate a leadership model, Digital Emotional Intelligence, as a transformation of emotional intelligence, an absolute prerequisite for empathetic leadership in the digital era. Using a qualitative comparative case study method, data were collected through literature study on Travis Kalanick (Uber) and Mark Zuckerberg (Meta) and analyzed based on Goleman's emotional intelligence theory. The findings reveal that Kalanick failed to transform his emotional intelligence, leading to his downfall, while Zuckerberg successfully transformed by admitting mistakes and recruiting high-EQ leaders. This study formulates DEQ as the blend of traditional and modern skills in the digital era, recommending a paradigm shift from Digital Command to Digital Connection, with practical applications including empathetic grammar, emojis in virtual chats, and emotionally-attuned performance assessments.
Co-Authors Amroni Amroni Aryanti Agustian Asri Fianti Asmar Bobi Kurniawan, Bobi Dhiani Aprilianti M. Yani Syafei Nining Handayani Yani Syafei