Article Per Year (5 Year)
p-Index From 2021 - 2026
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All Journal Eduvest - Journal of Universal Studies Humanities, Society, and Community (HSC)
Hafnia Rahma Alifa
Universitas Islam Bandung
Aerospace Engineering Humanities Computer Science & IT Health Professions Neuroscience Social Sciences

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Building Working Alliance on Online and Offline Counselling Hafnia Rahma Alifa; Suci Nugraha; Endah Nawangsih
Humanities, Society, and Community Vol. 2 No. 1 (2024): Humanities, Society, and Community (HSC)
Publisher : Research Synergy Foundation Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/hsc.v2i1.2655

Abstract

Telecounseling in Indonesia can be a solution to overcome the shortage of mental health professionals to address psychological problems. Telecounseling is a new challenge for psychologists. The high public interest in using telecounseling has not been accompanied by empirical data on the challenges psychologists face in providing online counseling services, especially in establishing working alliances as a key competency for building therapeutic relationships. The purpose of this study was to understand counselor competencies in building working alliances in online and offline psychological services. Participants in this cross-sectional study were 93 counselors selected by simple random sampling. The measurements were conducted using the Indonesian version of the Therapist Interpersonal Skill Scale. In general, the counselor’s ability to provide online counseling was lower (79.58%) than when providing offline counseling (96.8%). The differences in counselors’ abilities covered all three aspects of the working alliance measured, namely 1) extra-therapeutic influence, 2) therapy skills, and 3) perception of outcomes. Because this research is cross-sectional, it can only analyze the characteristics of respondents in one-time period, but it does offer empirical data about the differences in counselor ability to build working relationships in online and offline counseling.
The Effect of Working Alliance on Online Counseling Settings in Lowering Anxiety Levels Hafnia Rahma Alifa; Suci Nugraha; Endah Nawangsih
Eduvest - Journal of Universal Studies Vol. 5 No. 2 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i2.50807

Abstract

Telepsychology in Indonesia can be a solution to overcome the shortage of mental health professionals to address psychological problems, but it is a new challenge for counselors. Anxiety clients prefer online psychology services because of 1) easier access to feel accompanied by them when they are anxious and 2) they need immediate help in the event of a panic or anxiety attack. The public's interest in using telepsychology has not been accompanied by empirical data on the ability of counselors to provide online counseling services, especially in establishing working alliances. This research is the second stage. The first phase of research was conducted on 93 counselors who were selected through a simple random sampling technique. The result is that it is difficult for counselors to carry out extra therapy influence when conducting online counseling. This second research began by developing a way to increase extra therapy influence through monitoring tasks based on the principle of constructing tasks (Kazantzis et al., 2005) and monitoring tasks via text (Alfonsson et al., 2019) to overcome the difficulties of counselors in monitoring task assignments and conducting a test of the influence of the provision of monitoring modules structured in an online counseling setting to lower anxiety levels. The design of this second study is an equivalent comparison group design, with a total of 6 participants obtained through the purposive sampling technique.
Co-Authors Endah Nawangsih Suci Nugraha