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All Journal COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Journal Research of Social Science, Economics, and Management
Rahmat Hidayat
Universitas Terbuka, Indonesia
Humanities Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Social Sciences

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Governance of the Development of the Special Economic Zone (SEZ) Galang Batang, Riau Islands Milyan Risydan Al Anshori; Rahmat Hidayat; Faisal Madya
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 4 No. 10 (2025): COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v4i10.2850

Abstract

The Galang Batang Special Economic Zone (SEZ) is a strategic initiative by the Indonesian government aimed at enhancing economic growth through mineral downstreaming and logistics. This study investigates the governance of the Galang Batang SEZ, identifying key challenges such as ineffective supervision, inefficient licensing processes, and limited technological integration. The research employs a qualitative approach, utilizing in-depth interviews, document analysis, and direct observations to evaluate existing policies and the role of the Directorate General of Customs and Excise (DJBC) as a trade facilitator. Findings indicate that despite its advantageous geographical location, the SEZ has not fully realized its potential due to governance issues. The DJBC has positively impacted customs procedures but requires improved cross-sector coordination. The study concludes that enhanced governance, technological infrastructure, and policy synergies are critical for maximizing the SEZ's potential as a mineral processing hub. Recommendations include optimizing DJBC's role, developing human resource capacities, and fostering private sector collaboration to ensure sustainable economic growth. This research fills existing gaps in literature regarding the specific governance challenges faced by the Galang Batang SEZ and its integration into global value chains, providing insights for policymakers to enhance regional economic development.
The Effectiveness of Public Service Quality on the Organization's Commitment to the Tanjungpinang SAR Office Zainal Ilmi; Rahmat Hidayat; Armauliza Septiawan
Journal Research of Social Science, Economics, and Management Vol. 5 No. 4 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i4.1202

Abstract

This study aims to analyze the effect of public service quality effectiveness on organizational commitment among SAR personnel at the Tanjungpinang SAR Office. Service quality is measured using Kotler’s four service characteristics: intangibility, inseparability, variability, and perishability. The study is motivated by the decline in the Public Satisfaction Index (IKM) in 2023 and the low competency score of SAR personnel, with 67.57% falling below the required professional competency standard. This condition indicates potential challenges to organizational commitment, which may reduce the effectiveness of SAR operations. A quantitative approach was employed, involving 93 respondents, with data collected through questionnaires and analyzed using multiple linear regression. The findings reveal that all four dimensions of service quality significantly influence organizational commitment, both partially and simultaneously. Intangibility and inseparability provide the strongest contribution, while variability and perishability influence commitment through individual skills in delivering optimal service and implementing SAR personnel service SOPs supported by teamwork. These findings highlight that improving service quality in the SAR sector must be accompanied by strengthening human resource competencies to enhance organizational commitment. This study offers practical implications for policymakers in designing strategies to improve public services and develop human resources in SAR institutions, as well as contributing empirical insights to public service quality studies in emergency response organizations.
Co-Authors Armauliza Septiawan Faisal Madya Milyan Risydan Al Anshori Zainal Ilmi