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All Journal Multidiciplinary Output Research for Actual and International Issue (Morfai Journal)
Alexandra DeSousa Guterres
Universitas Da Paz
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Social Sciences Other

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ANALYSIS OF TRANSFORMATIONAL LEADERSHIP RELATIONSHIPS, WORK MOTIVATION, AND EMPLOYEE PERFORMANCE IN HEALTHCARE FACILITIES Rosalina Cesilia; Vip Paramarta; Alexandra DeSousa Guterres
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 1 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i1.2526

Abstract

Transformational leadership has become a crucial factor in enhancing work motivation and employee performance, particularly in healthcare facilities. This study aims to analyze the relationship between transformational leadership, work motivation, and employee performance using a literature review approach. The research method employed is a literature review of various academic sources related to the concept of transformational leadership, factors influencing work motivation, and its impact on employee performance in the healthcare sector. The analysis results indicate that transformational leadership, characterized by inspiration, idealized influence, intellectual stimulation, and individualized consideration, significantly contributes to improving motivation and employee performance. Leaders who encourage innovation, provide emotional support, and create a positive work environment can enhance job satisfaction and productivity among healthcare workers. The implications of this study highlight the importance of developing transformational leadership as a strategy to improve the quality of healthcare services.
THE ROLE OF INFORMATION TECHNOLOGY, EMPLOYEE TRAINING AND SERVICE QUALITY IN IMPROVING PATIENT SATISFACTION Fajar Wahyudi; Vip Paramarta; Alexandra DeSousa Guterres
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 1 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i1.2527

Abstract

The healthcare industry is undergoing a significant transformation due to technological advances and public demand for better services. This study aims to examine the role of information technology, employee training, and service quality in improving patient satisfaction. Information technology, such as electronic medical records and telemedicine, improves service efficiency and access to medical information. Employee training, both technical and communication skills, contribute to improving the competence of medical and non-medical personnel in providing responsive and empathetic services. Service quality, including speed, accuracy, friendliness, and convenience of facilities, is also an important factor in influencing patient satisfaction. This research used a literature review approach, collecting data from various scientific articles, journals, and related publications. The results showed that a combination of the three factors - information technology, training, and service quality - plays an important role in improving patient satisfaction. The study also identified challenges in the implementation of health service improvement strategies and provided recommendations for the development of more innovative and patient-oriented services.
Co-Authors Fajar Wahyudi Rosalina Cesilia Vip Paramarta